Practice Manager

Parfrey Place Medical Centre; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

Parfrey Place Medical Centre in Rochedale South (Brisbane) is seeking an Experienced Practice Manager OR Senior Medical Receptionist with at least 3 years of general practice experience. The role involves overseeing day-to-day operations, Medicare billing accuracy and staff coordination to ensure excellent patient service.

The successful candidate will work with doctors, nurses and reception, maintain efficient appointment management, recalls and compliance, and support practice development.

Qualifications

• Experience as Medical Practice Manager or Senior Medical Receptionist (min 3 years) in a general practice.
• Strong Medicare billing, bulk-billing procedures, claims and submissions.
• Proficient with Best Practice software; familiarity with Cubiko is advantageous.

Responsibilities

• Oversee daily operations and patient flow in a busy general practice.
• Coordinate staff rosters, leave, recruitment and training for reception team.
• Oversee Medicare bulk-billing processes, claims, reconciliations and financial reporting.

Skills

Medicare billing

Best Practice

Cubiko

Tools

Best Practice

Cubiko

Job description

Parfrey Place Medical Centre – Rochedale South QLD

Experienced Practice Manager OR Senior Medical Receptionist (Minimum 3 Years' Experience)

About Us

Parfrey Place Medical Centre is an established, fully bulk-billing general practice located in Rochedale South, Brisbane.

We are committed to delivering high-quality, accessible and patient-centred healthcare in a friendly, professional and supportive environment.

We are seeking an enthusiastic, reliable and hands‑on Practice Manager to join our team and take responsibility for the efficient day‑to‑day operation of our medical centre.

We welcome applications from experienced Practice Managers as well as Senior Medical Receptionists with a minimum of 3 years' relevant experience who are confident and ready to progress into a practice management role.

About the Role

This is an excellent opportunity for a motivated, organised and proactive individual who enjoys working in a busy general practice environment.

The successful candidate will work closely with the practice owner, doctors, nurses and reception team to ensure the smooth operation of the clinic, maintain excellent patient service and support the ongoing development of the practice.

As a fully bulk-billing clinic, particular importance is placed on Medicare billing accuracy, efficient appointment management, patient recalls, staff coordination and effective practice operations.

We are looking for someone who takes ownership of their responsibilities, identifies problems early and actively works towards practical solutions.

The successful applicant must also be comfortable assisting at reception when required.

About You

To be considered for this role, you must have:

Previous experience as a Medical Practice Manager OR a minimum of 3 years' experience as a Senior Medical Receptionist in a general practice setting.

Experience using Best Practice medical software is essential. Familiarity with Cubiko will be highly regarded.

Sound knowledge of Medicare billing, bulk-billing procedures, claiming and submissions.

Experience with appointment bookings, patient recalls and clinical administration.

Excellent organisational, communication and interpersonal skills.

Confidence in managing reception operations and coordinating staff.

The ability to prioritise tasks and work independently.

Strong problem-solving skills and attention to detail.

A proactive, responsible and hands‑on approach.

A genuine commitment to providing excellent patient care and customer service.

The ability to maintain confidentiality and professionalism.

Highly Desirable

• Previous experience in medical practice management.
• Experience with Healthengine and online appointment systems.
• Experience preparing staff rosters and coordinating leave.
• Knowledge of AGPAL accreditation and general practice compliance requirements.
• Experience with Medicare reconciliation, banking and practice financial reporting.
• Understanding of GP Chronic Condition Management Plans, health assessments, recalls and preventive healthcare services.
• Experience supporting practice growth and improving operational efficiency.

Key Responsibilities

Practice Operations

• Oversee the daily operations of the medical centre.
• Ensure efficient appointment scheduling and patient flow.
• Maintain effective administrative systems and procedures.
• Coordinate communication between doctors, nurses and reception staff.
• Ensure the practice maintains appropriate standards of safety, confidentiality and compliance.
• Support accreditation requirements and continuous quality improvement.
• Identify operational issues and implement practical solutions.

Staff Management

• Coordinate staff rosters, leave and daily staffing requirements.
• Supervise, support and guide the reception team.
• Assist with recruitment, onboarding and staff training.
• Delegate tasks appropriately and monitor their completion.
• Maintain a positive, respectful and accountable working environment.

Medicare Billing and Financial Management

• Oversee Medicare bulk-billing processes, claims and reconciliations.
• Ensure billing accuracy and timely claim submissions.
• Monitor outstanding claims and follow up rejected Medicare submissions.
• Assist with banking, invoicing, financial reporting and payment reconciliation.
• Monitor practice expenses and identify opportunities for cost savings.
• Coordinate medical supplies and stock ordering within approved budgets.
• Support efficient and compliant practice financial operations.

Patient Services and Reception

• Maintain a welcoming, professional and patient-focused environment.
• Assist at reception with telephone enquiries, appointments, patient check‑in and billing when required.
• Manage patient feedback, concerns and complaints professionally.
• Ensure efficient patient recalls, reminders and follow‑up processes.
• Support effective communication with patients and external healthcare providers.

Practice Development and Growth

• Work closely with the practice owner to improve overall practice performance.
• Support the development of existing and new clinical services.
• Improve patient engagement, preventive health activities and recall systems.
• Identify opportunities to improve operational efficiency and reduce unnecessary costs.
• Support ethical, clinically appropriate promotion of practice services.
• Monitor agreed operational targets and report progress to the practice owner.

Remuneration is negotiable and will be based on the successful candidate’s qualifications, relevant experience and skills, with regular reviews as the practice grows.