Admin/Practice manager

Reliance Care Medical Center; Winchelsea; Presencial; AUD 90 000 - 120 000; Tempo integral

Resumo da oferta

Reliance Care Medical Center in Winchelsea is seeking an Administration & Practice Manager to lead the day-to-day operations of Surf Coast Superclinic. The role focuses on efficient administration, patient service, and regulatory compliance across billing, staffing and quality initiatives.

You will support clinicians, nurses and reception staff, oversee rostering, IT systems, and ongoing accreditation processes while fostering a collaborative, patient-centred culture in a busy rural primary

Qualificações

• Experience in medical practice management or healthcare administration.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Knowledge of Medicare billing and healthcare regulations.
• Proficiency in Microsoft Office and practice management software.
• Ability to lead a multidisciplinary team.

Responsabilidades

• Oversee daily clinic operations and service delivery.
• Manage appointment scheduling and patient flow.
• Coordinate staff recruitment, training, and performance reviews.
• Oversee Medicare, DVA, TAC, WorkCover, and private billing.
• Ensure compliance with RACGP standards and privacy legislation.
• Support IT systems and data security in the practice.
• Engage with healthcare providers and community services.

Conhecimentos

Medical practice management

Organisational skills

Interpersonal communication

Medicare knowledge

Office software

Team leadership

Formação académica

Certificate IV or Diploma in Practice Management

Ferramentas

Best Practice

Microsoft Office

Descrição da oferta de emprego

Reliance Care Medical Center – Winchelsea VIC

Position Title: Administration & Practice Manager
Location: Surf Coast Superclinic, Winchelsea VIC 3241
Employment Type: Full-time

Position Summary

The Administration & Practice Manager is responsible for the day-to-day operational management of the medical practice, ensuring efficient administration, excellent patient service, and compliance with healthcare regulations. The role supports medical practitioners, nurses, allied health professionals, and reception staff while overseeing business operations, staffing, billing, and quality improvement activities.

Key Responsibilities

Practice Operations

• Oversee daily clinic operations to ensure efficient service delivery.

• Develop and maintain administrative systems and procedures.

• Manage appointment scheduling processes and patient flow.

• Coordinate maintenance of clinic facilities and equipment.

• Ensure adequate office supplies and inventory are maintained.

Staff Management

• Supervise reception and administrative staff.

• Coordinate staff recruitment, induction, training, and performance reviews.

• Prepare staff rosters and manage leave requests.

• Foster a positive and collaborative workplace culture.

Patient Services

• Ensure high standards of customer service and patient satisfaction.

• Manage patient enquiries, complaints, and feedback professionally.

• Support continuous improvement in patient experience.

Financial Management

• Oversee Medicare, DVA, TAC, WorkCover, and private billing processes.

• Monitor accounts, banking, and revenue reporting.

• Liaise with accountants, bookkeepers, and external service providers.

• Assist with budgeting and financial planning.

Compliance & Quality

• Ensure compliance with RACGP Standards, AHPRA requirements, privacy legislation, and accreditation requirements.

• Maintain policies, procedures, and practice documentation.

• Coordinate accreditation activities and quality improvement projects.

• Manage risk, infection control, and workplace health and safety requirements.

Information Technology

• Support practice management software systems (e.g., Best Practice).

• Liaise with IT providers regarding system maintenance and troubleshooting.

• Ensure data security and privacy requirements are met.

Stakeholder Engagement

• Develop effective relationships with healthcare providers, hospitals, community services, and external agencies.

• Support practice growth, service development, and community engagement initiatives.

Essential Criteria

• Previous experience in medical practice management, healthcare administration, or a similar leadership role.

• Strong organisational and time management skills.

• Excellent communication and interpersonal skills.

• Knowledge of Medicare billing, healthcare regulations, and medical practice systems.

• Proficiency in Microsoft Office and practice management software.

• Ability to lead and motivate a multidisciplinary team.

Desirable Criteria

• Certificate IV or Diploma in Practice Management, Business Administration, or Health Administration.

• Experience with RACGP accreditation processes.

• Knowledge of Best Practice software.

• Experience in general practice or primary healthcare settings.

Key Performance Indicators (KPIs)

• Patient satisfaction and service quality.

• Appointment utilisation and operational efficiency.

• Billing accuracy and revenue management.

• Staff engagement and retention.

• Successful accreditation and compliance outcomes.

• Timely completion of quality improvement activities