Practice Manager

Scott Cairns Plastic Surgery; Newcastle-Maitland; On-site; AUD 85,000 - 105,000; Full time

Job summary

Scott Cairns Plastic Surgery in Charlestown, NSW is seeking a hands-on Practice Manager to oversee daily operations and lead the administration and nursing teams. You will be responsible for workflows, rosters, staffing and delivering an exceptional patient journey from first enquiry to aftercare.

The role focuses on improving efficiency, managing billing and supplier relations, ensuring compliance, and driving business growth in a specialist surgical setting.

Qualifications

• Experienced Medical Practice Manager, ideally from a specialist or surgical setting.
• Strong leadership and people management skills.
• Highly organised, proactive and solutions focused.
• Commercially aware with a focus on growth and efficiency.
• Passionate about delivering outstanding patient experiences.

Responsibilities

• Lead and support the practice administration and nursing teams.
• Manage day-to-day operations, rostering and staffing.
• Ensure exceptional patient experience from initial enquiry to follow-up.
• Oversee consultation, surgical, theatre and referral administration.
• Manage billing, receipting and debtor processes.
• Coordinate stock, equipment and supplier relationships.
• Ensure policies, privacy and compliance are maintained.
• Monitor performance and identify efficiency improvements.
• Identify growth opportunities and improve patient engagement.
• Collaborate with Dr Cairns and senior management on initiatives.

Skills

People leadership

Operations management

Patient experience

Commercial awareness

Communication skills

Job description

Scott Cairns Plastic Surgery – Charlestown NSW

Lead the Practice. Grow the Business. Make a Difference.

About the role

This is a hands-on leadership role with responsibility for the day-to-day operation of the practice and playing a key role in its continued growth. You will lead and support the practice administration and nursing teams, manage workflows, rosters and staffing, and ensure an exceptional patient experience from initial enquiry through to treatment and follow-up.

Key responsibilities

• Leading and supporting the practice administration and nursing teams
• Managing day-to-day practice operations, workflows, rosters and staffing
• Ensuring an exceptional patient experience from initial enquiry through to treatment and follow-up
• Overseeing consultation, surgical, theatre and referral administration
• Managing billing, receipting and debtor processes
• Coordinating stock, supplies, equipment and routine supplier relationships
• Ensuring practice policies, procedures, privacy and compliance requirements are maintained
• Monitoring practice performance and identifying opportunities to improve efficiency and service
• Identifying and implementing opportunities to grow the business, improve patient engagement and increase practice performance
• Working closely with Dr Cairns and senior management on initiatives that support the continued success of the practice

About you

• An experienced Medical Practice Manager, ideally from a specialist or surgical environment, with at least 2 years in a similar role
• A confident and capable people leader
• Highly organised, proactive and solutions focused
• Commercially aware and motivated by business improvement and growth
• Passionate about delivering an outstanding patient experience
• Confident managing competing priorities in a busy environment
• A clear, confident and professional communicator who can build strong relationships with patients, staff, doctors and external stakeholders.

Expected Days and Times

• Monday - 9am-4pm
• Tuesday - 9am-4pm
• Thursday - 9am-4pm
• Friday - 9am-2pm

About us

Scott Cairns Plastic Surgery is a specialist plastic surgery practice in Charlestown, committed to providing patient-centred, compassionate care throughout each patient's surgical journey.

The practice provides a broad range of plastic and reconstructive services, including cosmetic and breast surgery, hand surgery, skin cancer surgery, body sculpting and gender-affirming surgery.