Practice Manager

Better Medical; City of Brisbane; On-site; AUD 90,000 - 125,000; Full time

Benefits offered by this job

Leadership Development Program

Network of 60+ Practice Managers

Employee Assistance Program

Professional development opportunities

Employment Hero discounts

Job summary

Better Medical is seeking a confident Practice Manager for SmartClinics Pullenvale to lead operations, manage staff, and drive growth within a multi-doctor practice. You will partner with doctors and leadership to optimise rostering, compliance, and patient experience while fostering a collaborative culture.

This role emphasizes people development, operational excellence, and strategic planning, with access to leadership programs and a network of experienced managers. Brisbane-based, on-site

Qualifications

• Experience leading a medical or health-care team.
• Proven ability to manage competing priorities and coach staff.
• Strong communication and relationship-building skills.

Responsibilities

• Lead, coach and develop the practice team.
• Collaborate with doctors and key stakeholders to optimise operations.
• Oversee day-to-day operations, rostering and resource planning.
• Support financial performance and business planning.
• Improve patient experience and service delivery.
• Drive accreditation, compliance and quality initiatives.
• Identify and implement process improvements.
• Handle complex issues and escalation paths.
• Foster a positive and accountable team culture.

Skills

Leadership

People management

Communication

Stakeholder management

Team coaching

Decision making

Tools

Practice management software

Job description

Take the lead. Make an impact. Grow your career.

SmartClinics Pullenvale is looking for a confident, people-focused Practice Manager to lead our established medical practice and help drive its continued growth.

With five dedicated doctors and an experienced nursing, reception and administration team, this is an opportunity to take ownership of practice operations, develop people and make a genuine difference to the patient and team experience.

About the role

You will be responsible for:

• Leading, coaching and developing our practice team
• Working closely with doctors and key stakeholders
• Managing day-to-day operations, rostering and resourcing
• Supporting financial performance and business planning
• Driving patient experience and service delivery
• Managing accreditation, compliance and quality
• Identifying and implementing process improvements
• Managing complex issues and acting as the key escalation point
• Building a positive, accountable and collaborative team culture

About you

You may already be an experienced Practice Manager, or you could be a Senior Medical Receptionist, Practice Coordinator or emerging leader ready to take the next step.

We're looking for someone who:

• Leads by example and brings a positive, can-do attitude
• Has strong communication and people-management skills
• Can confidently manage competing prioritiesIs solutions-focused and comfortable making decisions
• Enjoys developing people and building strong teams
• Has a genuine commitment to quality primary healthcare

Practice Management experience is desirable, not essential — if you have the leadership capability and ambition to step up, we want to hear from you.

What we offer

• Supportive team and experienced medical practitioners
• Access to Better Medical's Leadership Development Program
• Great team support with connection with a network of 60+ Practice Managers
• Ongoing professional development and career growth
• Employee Assistance Program
• Discounts to a wide range of products, gift cards, and services through Employment Hero

About us

SmartClinics Pullenvale is a trusted part of the local community, providing comprehensive healthcare to individuals and families across Pullenvale and surrounding areas.

We are part of Better Medical, a group of practices that are locally managed, regionally connected and centrally supported. Our values of support, compassion, integrity, connection and innovation underpin everything we do.

Ready for your next move?

If you're ready to lead, influence and make your mark, we'd love to hear from you.