SmartClinics Pullenvale | Practice Manager

Better Medical; City of Brisbane; Hybrid; AUD 81,000 - 99,000; Full time

Benefits offered by this job

Leadership Development Program

60+ Practice Manager network

Employee Assistance Program

Medibank insurance discount (10%)

Job summary

SmartClinics Pullenvale is seeking a confident Practice Manager to lead a six-doctor medical practice with an experienced team. You will own day-to-day operations, support clinical staff and drive performance while shaping the patient experience and staff culture.

Role offers leadership development through Better Medical, career growth opportunities, and a supportive network of 60+ Practice Managers. Join a collaborative team focused on quality primary healthcare in Pullenvale, QLD.

Qualifications

• Experience in practice management or medical administration.
• Proven ability to lead teams and manage multi-disciplinary staff.
• Ability to drive continuous improvement in service delivery.

Responsibilities

• Lead, coach and develop the practice team.
• Collaborate with doctors and stakeholders to optimise operations.
• Manage day-to-day operations, rostering and resources.
• Support financial performance and business planning.
• Drive patient experience and service delivery improvements.
• Oversee accreditation, compliance and quality assurance.
• Identify and implement process improvements.
• Handle complex issues and act as escalation point.
• Foster a positive, accountable team culture.

Skills

Leadership

People management

Communication

Job description

SmartClinics Pullenvale | Practice Manager

• Queensland

Where’s this opportunity? 8 McCaskill Rd, Pullenvale QLD 4069, Australia View Clinic Profile

Key Points

• Lead an established medical practice with an experienced team


• Opportunity to shape practice operations and drive continuous improvement


• Access to Better Medical’s Leadership Development Program and 60+ Practice Manager network


• Ongoing professional development and career growth opportunities

Take the lead. Make an impact. Grow your career.

SmartClinics Pullenvale is seeking a confident, people-focused Practice Manager to lead our established medical practice and support its continued growth.

With six dedicated doctors and an experienced nursing, reception and administration team, this is an opportunity to take ownership of practice operations, develop people and make a genuine difference to the patient and team experience.

About the role

As Practice Manager, you will play a key role in the day-to-day leadership and performance of the practice.

You will be responsible for:

• Leading, coaching and developing the practice team


• Working closely with doctors and key stakeholders


• Managing day-to-day operations, rostering and resourcing


• Supporting financial performance and business planning


• Driving patient experience and service delivery


• Managing accreditation, compliance and quality


• Identifying and implementing process improvements


• Managing complex issues and acting as the key escalation point


• Building a positive, accountable and collaborative team culture

About you

You may already be an experienced Practice Manager, or you could be a Senior Medical Receptionist, Practice Coordinator or emerging leader ready to take the next step in your career.

We are looking for someone who:

• Leads by example and brings a positive, can-do attitude


• Has strong communication and people management skills


• Can confidently manage competing priorities


• Is solutions-focused and comfortable making decisions


• Enjoys developing people and building strong teams


• Has a genuine commitment to quality primary healthcare


• Is passionate about continuous improvement

Practice Management experience is desirable, but not essential. If you have strong leadership capability and the ambition to step into a Practice Manager role, we want to hear from you.

What we offer

• $90,000 + superannuation, plus bonus incentive program


• Supportive team and experienced medical practitioners


• Access to Better Medical’s Leadership Development Program


• Connection with a national network of 60+ Practice Managers


• Ongoing professional development and career growth opportunities


• Employee Assistance Program


• 10% ongoing discount on Medibank insurance


• Discounts through Employment Hero

About SmartClinics Pullenvale

SmartClinics Pullenvale is a trusted part of the local community, providing comprehensive healthcare to individuals and families across Pullenvale and surrounding areas.

The practice is part of Better Medical, a doctor-led owner and operator of General Practices across Australia. Our practices are locally managed, regionally connected and centrally supported, giving practice leaders the opportunity to make a genuine impact locally while accessing the resources, expertise and support of a national organisation.

Our values of support, compassion, integrity, connection and innovation underpin how we work with our patients, doctors and teams.

Ready for your next move?

If you’re ready to lead, influence and make your mark as part of a supportive healthcare organisation, we’d love to hear from you.