Practice Manager

KG Talent; Lane Cove; On-site; AUD 90,000 - 130,000; Full time

Job summary

Key Health Medical Centres is seeking an experienced Practice Manager to lead day-to-day operations at our St Leonards clinic. You’ll oversee reception and nursing teams, support doctors and allied health professionals, and ensure service standards, compliance, and patient satisfaction are delivered.

You’ll work closely with the Group Practice Manager, Senior Doctors, and Directors to drive performance, develop people, and create a positive, patient-first environment in a busy, modern clinic.

Qualifications

• Minimum 12 months’ experience as a Senior Medical Receptionist
• Previous people management or team leadership experience
• Strong knowledge of medical practice operations
• Experience with Best Practice or similar medical software
• Good understanding of Medicare, private health, billing, and out-of-pocket fees
• Strong leadership and communication skills
• Excellent organisation and time management
• Ability to manage competing priorities and solve problems quickly
• A patient‑first approach with strong customer service skills
• Confidence working with doctors, clinical teams, patients, and external stakeholders

Responsibilities

• Lead, coach, and develop the reception and nursing teams
• Recruit, onboard, train, and support new team members
• Oversee daily reception and clinic operations
• Coordinate the induction of doctors, registrars
• Act as the key point of contact for staff and patient queries and complaints
• Monitor and drive practice KPIs and business performance
• Manage staff rostering to ensure appropriate clinic coverage
• Review and improve systems and processes across the practice
• Maintain high standards of patient service and clinical support
• Manage risk, confidentiality, and practice compliance requirements
• Oversee medical software and electronic systems
• Complete banking reconciliations and accounts reporting
• Work closely with the Group Practice Manager and Senior Doctors on practice performance and improvement

Skills

Leadership

People management

Customer service

Time management

Organisation

Communication

Problem solving

Education

Experience as Senior Medical Receptionist

Tools

Best Practice software

Job description

Practice Manager | Key Health Medical Centres

Lead the Team. Run the Practice. Make a Difference.

Key Health Medical Centres is seeking an experienced and people-focused Practice Manager to join our team in St Leonards.

This is a key leadership role for someone who knows medical practice operations, enjoys developing people, and takes pride in delivering an exceptional experience for both patients and clinicians.

You’ll work closely with the Group Practice Manager, Senior Doctors, and Directors to ensure the clinic runs smoothly, efficiently, and to a high standard.

About The Role

As Practice Manager, you’ll take ownership of the day-to-day operations of the practice, leading the reception and nursing teams while supporting doctors, specialists, registrars, and allied health professionals.

You’ll be hands‑on, visible, and responsible for creating a positive team environment while ensuring the practice meets its operational, compliance, and service standards.

Key Responsibilities

• Lead, coach, and develop the reception and nursing teams
• Recruit, onboard, train, and support new team members
• Oversee daily reception and clinic operations
• Coordinate the induction of doctors, registrars
• Act as the key point of contact for staff and patient queries and complaints
• Monitor and drive practice KPIs and business performance
• Manage staff rostering to ensure appropriate clinic coverage
• Review and improve systems and processes across the practice
• Maintain high standards of patient service and clinical support
• Manage risk, confidentiality, and practice compliance requirements
• Oversee medical software and electronic systems
• Complete banking reconciliations and accounts reporting
• Work closely with the Group Practice Manager and Senior Doctors on practice performance and improvement

About You

You're an experienced medical practice professional who enjoys leading people and keeping busy practices running smoothly.

You’ll bring:

• Minimum 12 months’ experience as a Senior Medical Receptionist
• Previous people management or team leadership experience
• Strong knowledge of medical practice operations
• Experience with Best Practice or similar medical software
• Good understanding of Medicare, private health, billing, and out-of-pocket fees
• Strong leadership and communication skills
• Excellent organisation and time management
• Ability to manage competing priorities and solve problems quickly
• A patient‑first approach with strong customer service skills
• Confidence working with doctors, clinical teams, patients, and external stakeholders

Why Join Key Health?

• Full‑time position, Monday to Friday, 5 days a week
• Walking distance to St Leonards train station
• Join a growing and modern healthcare organisation
• Lead a supportive and high‑performing practice team
• Work closely and collaboratively with Senior Management and Senior Doctors
• Opportunity to shape systems, processes, and practice performance
• Career development opportunities across the Key Health network
• Supportive and collaborative working environment

If you’re ready to take the next step in your medical practice management career and want to make a real impact, we’d love to hear from you.

Key Health is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences and identities.

Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role‑appropriate pre‑employment screening.

If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.