Practice Administration roles up to Senior/Team Lead

Malu Health; North Sydney Council; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Extra leave

Wellbeing leave

Energy bill discounts

EV subscription

Staff referral bonuses

Collaborative team

Job summary

Malu Health is growing and seeking collaborative Practice Administrators of all levels for full-time roles in North Sydney.

Opportunities span Senior and Coordinator levels across North Sydney with close integration to clinicians and support teams. If you enjoy delivering a great client experience and have strong organisational and systems skills, we’d love to hear from you.

Qualifications

• Experience in medical or allied health reception or practice administration.
• Career administrators with team leading or training experience are encouraged to apply.
• Strong admin skills in diary management, multitasking, and prioritising.
• Confident with systems in general, particularly health practice management systems and Microsoft.
• Working knowledge of healthcare billing, payments and debtor workflows (Medicare and NDIS knowledge preferred).

Responsibilities

• Oversee day-to-day activities of practice administrators for a Senior Administrator role.
• Manage client intake and support clinicians with their admin workload.
• Manage client enquiries, bookings, waitlists, reminders and cancellations.
• Maintain accurate client records and other documents in the practice management system.
• Coordinate referrals and communication with referrers and external stakeholders.
• Use knowledge of medical billing and payments including Medicare and private claiming workflows.
• Senior Administrator keeps clinic operations running smoothly—rooms, calendars, capacity and supplies.
• Learn from an experienced Practice Manager in NSW.

Skills

Client intake

Diary management

Multi-tasking

Prioritising

Systems confidence

Billing knowledge

Tools

Microsoft Office Suite

Practice Management System

Job description

Practice Administration roles up to Senior/Team Lead

At Malu Health, we're on an exciting journey of growth and we'd love for you to be part of it.

Our vision is to help transform mental health care across Australia by building a pioneering network of exceptional psychology clinics. Clinician-led care sits at the centre of what we do, grounded in trust and respect, all brought to life through a collaborative culture where both clients and staff can thrive.

You can learn more about us here: www.malu.health

The Opportunity

As we grow, we are looking for collaborative and agile Practice Administrators - of all levels of experience - who are interested in full time roles.

We have opportunities for Senior and Coordinator roles in North Sydney and future opportunities across South Sydney. All our clinics are close to public transport, cafes, and local shops.

If you enjoy creating a great client experience, take pride in strong organisational skills, and value being part of a supportive, dynamic team, please reach out to us. We would love to hear from you.

Administrators in Malu Health have an opportunity to:

• Oversee the day-to-day activities of practice administrators, if in a Senior Administrator role,
• Manage client intake and support clinicians with their admin workload
• Manage client enquiries, bookings, waitlists, reminders and cancellations
• Maintain accurate client records and other documents in the practice management system
• Coordinate referrals and communication with referrers and external stakeholders, as required
• Use their knowledge of medical billing and payments, including Medicare and private claiming workflows
• As a Senior Administrator, keep clinic operations running smoothly - from rooms, calendars, capacity, and supplies
• Learn from an experienced and well-respected Practice Manager, NSW.

We would love to hear from you if you have:

• Experience in medical or allied health reception or practice administration
• Career administrators with team leading or training experience are encouraged to apply
• Strong admin skills in diary management, multitasking, and prioritising
• Confident with systems in general, particularly health practice management systems and Microsoft
• Working knowledge of healthcare billing, payments and debtor workflows (Medicare and NDIS knowledge preferred)

Why You'll Love Working at Malu

At Malu Health, we believe in taking care of our people as much as we care for our clients.

Here are some of the ways we support staff at work:

• Extra leave: extra 2 weeks' paid leave plus 5 wellbeing leave days
• Energy bill discounts and EV subscription: partnership with Origin Energy
• Social purpose: Stability and purpose in a client-facing, business-critical role
• Staff Referral bonuses: Rewarding you for connecting us with good people
• A collaborative team: supportive colleagues and a growing network with opportunities to broaden your scope over time

If you're looking for meaningful work, in an environment that cares for you too, you have found the right place.