Senior Practice Administrator/Coordinator

Malu Health; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Extra leave

Wellbeing leave days

Energy bill discounts

EV subscription

Staff referral bonuses

Collaborative team culture

Job summary

Malu Health in Sydney is seeking Senior Practice Coordinators to join our clinician-led, patient-focused team. This role supports clinicians by streamlining intake, bookings, and records, while leading a skilled group of practice administrators to deliver exceptional service.

Ideal candidates have 3+ years’ admin experience in medical settings, strong diary management, and familiarity with health practice management systems and Microsoft Office.

Qualifications

• 3+ years' experience as a practice administrator in medical or allied health.
• Experience as a team lead or trainer ideal.
• Strong diary management, multitasking and prioritising.
• Experience with health practice management systems and Microsoft Office.

Responsibilities

• Manage client intake and reception to support clinicians with admin workload.
• Manage client enquiries, bookings, waitlists, reminders and cancellations.
• Oversee a team of practice administrators.
• Ensure accurate client records and other documents in the practice management system.
• Coordinate referrals and communication with referrers and external stakeholders.
• Use knowledge of medical billing and payments, including Medicare and private claiming workflows.
• Own day-to-day clinic operations; ensure rooms, calendars, capacity and supplies are well managed.

Skills

Team leadership

Diary management

Multitasking

Prioritisation

Organisational skills

Tools

Health practice management system

Microsoft Office

Job description

At Malu Health, we’re on an exciting journey of growth and we’d love for you to be a part of it.

Our vision is to help transform mental health care across Australia by building a pioneering network of exceptional psychology clinics. Clinician-led care sits at the centre of what we do, grounded in trust and respect, all brought to life through a collaborative culture where both clients and staff can thrive.

You can learn more about us here: www.malu.health

The Opportunity

As we grow, we are looking for experienced, collaborative, and agile Senior Practice Coordinators interested in permanent full time or part time roles.

We have opportunities for roles in Crows Nest and future opportunities across our clinics in Sydney. All our clinics are close to public transport, cafes, and local shops.

If you enjoy creating a great client experience, take pride in strong organisational skills, and value being part of a supportive, dynamic team, please reach out to us. We would love to hear from you.

Administrators in Malu Health have an opportunity to:

• Manage client intake and reception to support clinicians with their admin workload
• Manage client enquiries, bookings, waitlists, reminders and cancellations
• Oversee a team of practice administrators
• Ensure accurate client records and other documents in the practice management system
• Coordinate referrals and communication with referrers and external stakeholders, as required
• Use their knowledge of medical billing and payments, including Medicare and private claiming workflows
• Own day-to-day clinic operations. ensuring that rooms, calendars, capacity, and supplies are managed well

We would love to hear from you if you have:

• 3+ years' experience as a practice administrator in medical or allied health (psychology clinic experience ideal)
• Experience as a team lead or trainer ideal
• Strong organisational skills in diary management, multitasking, and prioritising
• Confident with systems in general, particularly health practice management systems and Microsoft
• Working knowledge of healthcare billing, payments and debtor workflows (Medicare and NDIS knowledge preferred)

Why You’ll Love Working at Malu

At Malu Health, we believe in taking care of our people as much as we care for our clients.

Here are some of the ways we support staff at work:

• Extra leave: extra 2 weeks' paid leave plus 5 wellbeing leave days
• Energy bill discounts and EV subscription: partnership with Origin Energy
• Social purpose: Stability and purpose in a client-facing, business-critical role
• Staff Referral bonuses: Rewarding you for connecting us with good people
• A collaborative team: supportive colleagues and a growing network with opportunities to broaden your scope over time

If you’re looking for meaningful work, in an environment that cares for you too, you have found the right place.

If you have any questions before applying, feel free to email ******@malu.health