Guest Experience Porter – Island Resort

Hamilton Island; Brisbane; On-site; AUD 28,000 - 39,000; Full time

Job summary

Hamilton Island is seeking experienced Porters to join our Front Office teams across island accommodation. The role focuses on creating memorable first impressions, assisting with arrivals and departures, luggage handling, transfers, and delivering warm, professional service throughout each guest stay.

Porters support guest needs across multiple island accommodations, ensuring an exceptional arrival and departure experience, secure luggage handling, and seamless transfers while coordinating with

Qualifications

• Experience delivering guest service in hospitality settings.
• Excellent communication and interpersonal abilities.
• Impeccable grooming and professional appearance.

Responsibilities

• Welcome guests with warmth and professionalism across island accommodation.
• Assist with arrivals, departures, luggage handling, and transfers.
• Provide prompt, personalized responses to guest requests and inquiries.
• Maintain knowledge of island activities, events, and VIP arrivals.
• Coordinate with Front Office and other departments to support guest needs.

Skills

Guest service experience

Strong communication skills

Professional presentation

Flexibility across island operations

Job description

Hamilton Island is seeking experienced Porters to join our Front Office teams across island accommodation. The role focuses on creating memorable first impressions, assisting with arrivals and departures, luggage handling, transfers, and delivering warm, professional service throughout each guest stay.

Porters support guest needs across multiple island accommodations, ensuring an exceptional arrival and departure experience, secure luggage handling, and seamless transfers while coordinating with