Porter

The Ville; Townsville City; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Competitive pay

Discounts on accommodation and dining

Access to special offers with partners

Career pathways with Morris Group

Employee Assistance Program

Job summary

The Ville in Townsville, Australia, is looking for friendly Porters to join our casual and part-time team across The Ville Resort-Casino and Ardo. You will assist guests with luggage, valet parking, and guest inquiries, helping to create a warm, personalized experience.

Ideal candidates are customer-focused, with strong communication skills, able to lift luggage, multitask, and work a rotating roster including nights, weekends, and public holidays.

Qualifications

• Customer-facing experience with a focus on guest satisfaction
• Clear communication and presentable appearance
• Willingness to exceed guest expectations in a fast-paced environment
• Ability to lift and carry luggage and perform physical tasks
• Strong multitasking in a dynamic setting
• Capability to handle guest luggage securely and efficiently
• Basic computer literacy including MS Office
• Experience with Opera Cloud PMS is advantageous
• Ability to work nights, weekends and public holidays on a rotating roster

Responsibilities

• Assist guests with luggage and valet parking
• Answer guest questions about restaurants, room types, promotions and events
• Provide personal guest service to create memorable visits

Skills

Customer service experience

Excellent communication

Guest-focused mindset

Multitasking

Physical fitness

Tools

Opera Cloud

Microsoft Office

Job description

Are you a guest centric people person with a passion for providing first-class customer service? We are seeking enthusiastic individuals to join our team as Porters and work across our two properties, The Ville Resort-Casino and Ardo.

Casual and Parttime Positions Available

About the role

As a Porter you play an integral part of each guest’s experience, ensuring every guest has an authentic and personal experience, creating a pleasant and memorable visit. Your responsibilities include assisting guests with luggage and valet parking, responding to guest queries in relation to restaurants, hotel room types, promotions, and events.

About you

• Hold a current Class C Drivers’ licence with the ability to drive manual transmission
• Experience in a customer focused role, with the willingness to exceed guest’s expectations
• Exceptional communication skills, with an immaculate presentation
• Physical ability to lift and carry luggage and perform tasks requiring moderate physical effort.
• Demonstrated ability to multitask in a dynamic and fast-paced environment
• Ability to handle guest’s luggage in an efficient and secure manner
• Computer literate with knowledge of Microsoft Office suite
• Experience with a property management system, in particular Opera Cloud would be advantageous
• Ability to work a rotating roster including nights, weekends and public holidays

What we offer

• Competitive pay
• Generous discounts on accommodation and dining across the precinct
• Access to special offers with our corporate partners
• Career pathways with Morris Group businesses all over Australia and abroad
• Support via our Employee Assistance Program

About Morris Group

The Ville Resort-Casino precinct is part of Morris Group: an independent, family-run business operating a collection of iconic Australian experiences. With businesses in tourism, hospitality, aviation, and technology, we’re on a mission to make a positive impact doing work we love.

From luxury resorts and lodges to urban beer gardens, elevated dining experiences, and superyacht adventures; everything we do is inspired by our love for good company and the great outdoors.

Working for us

At Morris Group, people are key. Every day we deliver exceptional experiences because of our exceptional people. We approach each day with a mindset of sharing and learning so we can grow as professionals and individuals. We are diverse, forward-thinking, and innovative, and we care about our communities, our environment, and the world around us. We believe that the way we do business and the way we treat each other is a key measure of our success.

Morris Group is an equal opportunity employer and welcomes people from diverse backgrounds and life experiences, including race, religion, gender identity or expression, sexual orientation, nationality, disability, or age.

Our Values

At The Ville, Ardo and TECC we create memorable experiences for our customers. We foster a dynamic and thriving entertainment precinct that brings people together. As a team our core values are all about the VIIBES: Vibrant, Integrity, Innovation, Belonging, Excellence, and Service with Care.