Food & Beverage Duty Manager

Humble HR; Townsville City; Presencial; AUD 75 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Permanent Full-time position

Attractive remuneration based on quals

Free car parking

Employee Assistance Program

Corporate health insurance discount

Paid Parental Leave

Generous staff discounts

Resumo da oferta

The Ville Resort-Casino and Ardo Hotel seek an experienced Food & Beverage Duty Manager to lead front-of-house operations across multiple dining outlets in Townsville, Queensland. You will supervise staff, ensure exceptional guest experiences, and uphold quality standards during each shift.

Qualified candidates will have strong leadership, knowledge of beverages and stock, and RSA/RML credentials. This permanent full-time role offers attractive remuneration and opportunities across Morris Group

Qualificações

• Hospitality/retail/business knowledge is advantageous.
• Experience supervising front-of-house operations in hospitality.
• Certifications: RSA/RML/LLC or willingness to obtain.

Responsabilidades

• Oversee daily F&B operations and front-of-house on shift.
• Supervise and train front-of-house staff to deliver high-quality service.
• Maintain venue appearance, cleanliness and safety standards.
• Manage service periods and resolve guest issues.
• Ensure compliance with food safety and liquor regulations.

Conhecimentos

Leadership

Team management

Customer service

Stock management

Food & beverage knowledge

Communication

Problem solving

Computer systems

Formação académica

Hospitality/Business qualification

Ferramentas

POS systems

Descrição da oferta de emprego

Job Type: Permanent position | Full time position

Job Description

JOIN OUR TEAM Do you have a passion for the hospitality industry and experience leading a team? We are seeking a highly motivated and driven Food & Beverage Duty Manager to join the front-of-house leadership team at

The Ville Resort-Casino / Ardo Hotel. The Ville Resort-Casino and Ardo Hotel feature at least 8 different dining outlets, ranging from award-wining a la carte restaurants to more casual daytime offerings. Spread across the resorts are dining options including Miss Songs, Terasu, Quarterdeck, Marmor, The Palm House, Splash Bar, The Rooftop and Spin Cafe.

THE ROLE As a Food and Beverage Duty Manager, you will be responsible for overseeing the daily operations of our food and beverage outlets and services and supervising and managing front-of-house staff while on shift. Your exceptional leadership skills, attention to detail for ensuring high-quality service, and passion for delivering outstanding guest experiences will be essential for success in this role.

You will have responsibility for maintaining venue appearance and cleaning requirements, performance management and staff training, leading service periods, maintaining standards and procedural compliance and maintaining a positive and successful work environment. ABOUT YOU

• Tertiary/vocational qualifications in Hospitality, Retail, Business, or related field is highly advantageous;
• Previous experience in a management/supervisory role within the hospitality industry, including varying restaurant or bistro service periods, and strong leadership and team management skills with the ability to motivate and inspire staff to deliver exceptional service;
• Strong knowledge of barista made coffee, cocktails, beer, and wines is highly advantageous;
• Experience with Stock Management;
• You hold current certifications including Responsible Service of Alcohol Statement of Attainment, Responsible Management of Licensed Venue Certificate and Liquor Approved Manager Licence or willingness to obtain;
• Excellent communication and interpersonal skills to interact effectively with premium guests, along with previous experience responding to and resolving disputes relating to the Responsible Service of Alcohol;
• Demonstrated knowledge of food safety and hygiene practices;
• Ability to adapt and work in a fast-paced environment and handle multiple tasks simultaneously;
• Attention to detail and the ability to maintain high standards of cleanliness, safety, and organisation;
• Proven problem-solving abilities and the ability to make sound decisions under pressure;
• Proficiency in computer systems and software applications related to food and beverage operations;
• Professional presentation and exceptional communication skills; and
• Flexibility to work various shifts including weekends, nights, and public holidays.

WHY JOIN US?

• Work in the region’s premier destination for dining, events and entertainment;
• Permanent Full-time position;
• Attractive remuneration, negotiable based on qualifications, skills and experience ($75,000 - $85,000 full-time salary);
• Idyllic location in tropical North Queensland;
• Straight shifts - no split shifts;
• Penalties apply on weekends, late nights and public holidays ;
• Uniforms supplied and laundered;
• Free car parking;
• Employee Assistance Program;
• Corporate discount on health insurance;
• Paid Parental Leave;
• Generous discounts across the Morris Group; and
• Permanent career opportunities with pathways into leadership and management levels and between sister properties around Australia.

ABOUT US The Ville is tropical North Queensland's premier destination for dining, events and entertainment; located in gorgeous Townsville boasting 300 days of sunshine every year. Rising from the edge of the Great Barrier Reef, The Ville combines casual sophistication with the vibrant, playful spirit of modern Australia. Featuring award winning restaurants, world-class facilities and entertainment, The Ville is one of Queensland's hottest tourism destinations. Ardo is a new multi-million dollar hotel.

Its arrival brings elevated relaxation and rejuvenation to North Queensland's premier leisure and entertainment precinct, nestled on the edge of the Coral Sea with uninterrupted views across to Magnetic Island. Its sprawling hotel suites; world-class dining outlets - Marmor and Terasu; day spa; and signature rooftop pool deck and bar combine to celebrate the spirit of the tropics with unique Ardo flair. The Ville Resort-Casino and Ardo Hotel operate as part of Morris Group, a collection of business spread across Australia and the world, operating in industries including tourism, aviation, hospitality and technology.

Morris Group also owns and operates Morris Escapes, a collection of hotels and luxury lodges across Queensland. The Morris Escapes portfolio currently includes Beechmont Estate, Orpheus Island Lodge, Pelorus Island and Mount Mulligan Lodge. Morris Group also includes Morris Hospitality, offering a diverse array of hospitality experiences that includes breweries, pubs and restaurants.

After starting with CBCo Brewing in Margaret River WA, Morris Hospitality is now largely based in Victoria with venues including the Albert Park Hotel, Portsea Hotel, Railway Club Hotel, Half Moon, The Vincent and the new Lucky's. As part of Morris Group, we are passionate about driving sustainability action and being part of the shift toward a net zero future. That's why sustainable practices are at the heart of everything we do.

We live and breathe it so that future generations can enjoy all the spoils our region has to offer. We are continuously working toward group-wide goals that focus on People, Place and Planet. We're on a mission to find a better way to do the work we love and to make a positive impact for the world around us.

We're always on the lookout for the best and brightest talent across every aspect of hospitality, tourism, corporate services, gaming, and everything in between to give our guests an unmatched holiday experience. If you are looking for a work environment that focuses on employee health and well-being and having fun, encourages teamwork and collaboration across all levels of the business and provides a challenge

• then we would love to hear from you.