Guest Experience Porter & Valet

The Ville; Townsville City; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Competitive pay

Discounts on accommodation and dining

Access to special offers with partners

Career pathways with Morris Group

Employee Assistance Program

Job summary

The Ville in Townsville, Australia, is looking for friendly Porters to join our casual and part-time team across The Ville Resort-Casino and Ardo. You will assist guests with luggage, valet parking, and guest inquiries, helping to create a warm, personalized experience.

Ideal candidates are customer-focused, with strong communication skills, able to lift luggage, multitask, and work a rotating roster including nights, weekends, and public holidays.

Qualifications

• Customer-facing experience with a focus on guest satisfaction
• Clear communication and presentable appearance
• Willingness to exceed guest expectations in a fast-paced environment
• Ability to lift and carry luggage and perform physical tasks
• Strong multitasking in a dynamic setting
• Capability to handle guest luggage securely and efficiently
• Basic computer literacy including MS Office
• Experience with Opera Cloud PMS is advantageous
• Ability to work nights, weekends and public holidays on a rotating roster

Responsibilities

• Assist guests with luggage and valet parking
• Answer guest questions about restaurants, room types, promotions and events
• Provide personal guest service to create memorable visits

Skills

Customer service experience

Excellent communication

Guest-focused mindset

Multitasking

Physical fitness

Tools

Opera Cloud

Microsoft Office

Job description

The Ville in Townsville, Australia, is looking for friendly Porters to join our casual and part-time team across The Ville Resort-Casino and Ardo. You will assist guests with luggage, valet parking, and guest inquiries, helping to create a warm, personalized experience.

Ideal candidates are customer-focused, with strong communication skills, able to lift luggage, multitask, and work a rotating roster including nights, weekends, and public holidays.