Porter/ Valet

Crystalbrook Collection Hotels; Cairns Regional; On-site; AUD 18,000 - 27,000; Part time

Benefits offered by this job

50% F&B discount across Crystalbrook R

$99 room rates and friends & family

Enhanced parental leave

Sustainable luxury practices

Internal mobility program

Online learning & career development

Team rewards & engagement

Regular recognition

Career opportunities in a fast-growing

Job summary

Crystalbrook Riley in Cairns is seeking a Porter for a permanent part-time role. You will warmly welcome guests, assist with luggage and support smooth arrivals and departures, working with the Front Office team to anticipate needs and deliver a personal touch that reflects luxury standards.

Ideal candidates have a genuine passion for hospitality. Previous porter/guest services experience is valued, but attitude and willingness to learn are equally important.

Qualifications

• Warm, welcoming manner and strong communication skills.
• Proactive, reliable team player who stays calm during busy periods.
• Able to handle luggage and be on your feet throughout shifts.
• Flexible to work a rotating roster, including weekends and public holidays.
• Professional presentation and commitment to delivering luxury hotel service.
• Previous porter/valet or guest services experience in a hotel or luxury environment is valued.

Responsibilities

• Welcome guests and set a positive tone for their stay.
• Assist with luggage and support arrivals and departures.
• Collaborate with the Front Office team to anticipate guests' needs.
• Provide thoughtful, personal interactions aligned with luxury standards.

Skills

Customer service

Communication

Team player

Flexibility

Luggage handling

Professional presentation

Hospitality experience (preferred)

Job description

Crystalbrook Riley is a five-star luxury hotel in Cairns, where contemporary elegance meets a relaxed, tropical spirit.

Always living in the moment, Crystalbrook Riley brings together striking design, thoughtful luxury and a strong connection to place. With an environmentally conscious approach, a celebration of the contemporary and a passion for elevated guest experiences, Crystalbrook Riley offers sophisticated accommodation, vibrant dining, distinctive events and memorable moments shaped by the energy, colour and spirit of Cairns.

Bold, stylish and effortlessly welcoming, Crystalbrook Riley is more than a hotel. It is a place to connect, celebrate and experience luxury with personality.

The Opportunity:

As a Porter, you’ll help set the tone for an exceptional stay, welcoming guests with warmth, assisting with luggage and ensuring arrivals and departures run smoothly. Working closely with the Front Office team, you’ll anticipate guests’ needs, offer thoughtful assistance and bring a personal touch to every interaction.

This is a permanent part-time opportunity, offering 16–24 hours per week across a seven-day roster.

The Talent:

We are seeking a Porter who brings a genuine passion for people and service. Previous experience in a similar role is ideal; however, it is not essential. We value attitude, curiosity and a genuine interest in hospitality and tourism, and are proud to support the development of team members who are eager to learn and grow with us.

• A warm, welcoming manner, strong communication skills and a natural ability to connect with guests
• A proactive, reliable team player who stays calm and attentive during busy periods
• Comfortable with the physical demands of the role, including safely handling luggage and being on your feet throughout your shift
• Flexibility to work a rotating roster, including weekends and public holidays
• Professional presentation and a genuine commitment to delivering service that reflects a luxury hotel standard
• Previous experience in a porter, valet or guest services role within a hotel or luxury environment is highly regarded

Why Us:

At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental leave and lifestyle benefits
• A commitment to a green future through sustainable luxury practices
• Access to our internal mobility program and team reward schemes
• Online learning and training platforms and tailored career development pathways
• A culture of collaboration, diversity and elevated experiences
• Limitless career opportunities in a fast-growing, dynamic environment
• Regular service recognition and team engagement events

Crystalbrook Collection is an award-winning hotel development and management company, home to one of Australia’s newest portfolios of distinctive upscale hotels, restaurants and bars.

In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026 and 2027. With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality.

We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.

If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.