Receptionist - Club Millesime

Accor; Sydney; Presencial; AUD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global discounts on accommodation & 90

Birthday leave and up to 12 weeks Par­

30% team member dining discount across

Career development within a globally‑r

Ongoing learning and development

Complimentary hotel stay package

24/7 Employee Assistance Program

Descripción de la vacante

Sofitel Sydney Wentworth is seeking a guest-focused Receptionist to deliver exceptional service in Club Millésime. You will warmly welcome guests, reflect luxury standards, and help create memorable experiences.

Responsibilities include managing arrivals/departures and lounge access, while collaborating with hotel departments to ensure a flawless guest journey. RSA and English fluency are required, with weekend/holiday flexibility.

Formación

• Experience in luxury hotel, hospitality, guest service or front office.
• Excellent communication and interpersonal skills with a passion for guest experiences.
• Professional presentation and a warm, welcoming personality.
• Strong organisational skills and ability to multitask in a fast-paced environment.
• Ability to handle guest requests and resolve concerns with discretion.
• Proficiency with hotel software; Opera experience preferred.
• Flexibility to work weekends and public holidays.
• Current RSA; English fluency.

Responsabilidades

• Create exceptional first and lasting impressions for every guest with warm, personalised service.
• Deliver luxury experiences and reflect Art de Vivre and Club Millésime offerings.
• Anticipate guest needs and build meaningful relationships to foster loyalty.
• Collaborate with hotel departments to ensure a seamless guest journey from arrival to departure.
• Manage guest arrivals, departures and lounge access per hotel procedures.

Conocimientos

Guest service

Communication

Interpersonal skills

Professional presentation

Organisational skills

Multitasking

Rotating roster flexibility

RSA

Fluency in English

Herramientas

Opera PMS

Descripción del empleo

Company Description

Discover Sofitel Sydney Wentworth – Where Heritage Meets Modern Luxury

Following an extraordinary transformation, Sofitel Sydney Wentworth has entered a new era of luxury. As Sydney's first international five-star hotel, we blend heritage, elegance and contemporary sophistication to create exceptional experiences for guests from around the world.

At the heart of this experience sits Club Millésime — our exclusive executive lounge offering personalised service, bespoke experiences and elevated hospitality for our most valued guests.

We are seeking a professional and guest-focused Receptionist to deliver exceptional service within our luxury Club Millésime space. As a Club Millésime Receptionist , you will warmly welcome guests, ensure every interaction reflects Sofitel's luxury standards, and help create memorable experiences while supporting operational excellence.

Job Description

Create exceptional first and lasting impressions for every guest through warm, personalised, and professional service. Deliver memorable luxury experiences that embody Sofitel's Art de Vivre and Club Millésime's exclusive offerings. Anticipate and exceed guest expectations by recognising individual preferences and responding proactively to their needs. Build meaningful guest relationships that foster loyalty, trust, and a strong emotional connection with the brand. Champion operational excellence through attention to detail, efficiency, and consistent service standards. Collaborate seamlessly with hotel departments to ensure a flawless and personalized guest journey from arrival to departure.

Manage guest arrivals, departures, and lounge access in accordance with hotel procedures.

Qualifications

Previous experience in a luxury hotel, hospitality, guest service, or front office role preferred. Excellent communication and interpersonal skills with a passion for delivering exceptional guest experiences. Professional presentation and a warm, welcoming personality. Strong organisational skills and the ability to multitask in a fast-paced environment. Ability to handle guest requests and resolve concerns with professionalism and discretion. Proficiency in Microsoft Office and hotel property management systems (Opera experience preferred). Flexibility to work a rotating roster, including weekends and public holidays. Current RSA. Fluency in English; additional languages are an advantage.

Additional Information

Why Join Sofitel Sydney Wentworth?

We value our people and offer:

• Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide
• Generous leave entitlements, including birthday leave and up to 12 weeks parental leave
• 30% team member dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
• Career development opportunities within a globally recognised luxury hospitality brand
• Ongoing learning and development, working alongside industry leaders
• A complimentary hotel stay package to celebrate your work anniversary
• Free 24/7 access to our Employee Assistance Program for confidential wellbeing support

Our commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note that full working rights in Australia are required for this role.