Housekeeping Supervisor

Accor; Wentworth Shire Council; Sur place; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Global discounts on accommodations

Birthday leave

Parental leave 12 weeks

Staff dining discount 30%

Career development

Uniform cleaning provided

complimentary hotel stays

Employee assistance program

Résumé du poste

Sofitel Sydney Wentworth invites a seasoned housekeeping leader to join our luxury hotel in the heart of Sydney. You will organize daily room allocations, lead briefings, inspect rooms, and coordinate with Front Office to ensure guests arrive to pristine spaces.

You will mentor staff, handle guest requests, maintain stock, and uphold our signature French-inspired hospitality. This role requires rotating shifts, including weekends and public holidays, and a commitment to maintaining the highest

Qualifications

• Supervisory experience in hotel housekeeping.
• Strong organisational and workload management skills.
• Proven ability to lead a team and develop staff.
• Attention to detail and presenting rooms to high standards.
• Clear, professional guest and interdepartmental communication.
• Proactive problem solver focusing on guest requests.
• Availability to work a rotating roster, including weekends and holidays.

Responsabilités

• Organise daily room allocations and cleaning schedules.
• Lead team briefings and support room attendants.
• Inspect guest rooms and public areas for cleanliness.
• Coordinate with Front Office on room priorities and releases.
• Follow up on cleaning and maintenance issues.
• Keep linen, supplies and equipment stocked and organized.
• Respond to guest requests and manage lost property.
• Support Executive Housekeeper with team feedback and priorities.

Connaissances

Hotel housekeeping

Team leadership

Work scheduling

Room inspection

Guest communication

Prioritization

Detail orientation

Problem solving

Roster flexibility

Description du poste

Discover Sofitel Sydney Wentworth – Where Heritage Meets Modern Luxury

Sofitel Sydney Wentworth, Sydney’s first international five-star hotel, is an icon of Australian hospitality and a landmark of culture and creativity in the heart of the city. The hotel holds a special place in Sydney’s story, with a rich heritage that continues to shape its character and reputation both locally and internationally. Guided by Sofitel’s signature French elegance and the vibrant energy that surrounds it, the experience feels refined and distinctly Sydney.

Featuring 436 beautifully redesigned rooms and suites, the hotel offers an exceptional setting for both grand occasions and thoughtfully curated stays. As part of the globally recognised Sofitel brand, we celebrate craftsmanship, attention to detail and heartfelt luxury service, bringing passion and pride to every guest experience while fostering a culture of excellence, creativity and individuality for our team.

Job Description

• Organise daily room allocations and cleaning schedules
• Lead team briefings and support room attendants throughout their shifts
• Inspect guest rooms, public areas and staff areas to ensure they’re clean and well presented
• Coordinate with Front Office on room priorities and release rooms once they’re ready
• Follow up on cleaning and maintenance issues so rooms are ready for arriving guests
• Keep linen, amenities, supplies and equipment stocked and storage areas organised
• Respond to guest requests and manage lost property with care
• Support the Executive Housekeeper with team feedback, performance reviews and day-to-day priorities

Qualifications

• Experience in hotel housekeeping, ideally as a supervisor or team leader
• Strong organisational skills to allocate rooms, manage workloads and respond to changing priorities
• Confidence leading a team, giving clear direction and supporting their development
• An eye for detail and a commitment to keeping rooms consistently clean and well presented
• Clear, professional communication with guests, colleagues and other departments
• A proactive approach to solving problems and looking after guest requests
• Availability to work a rotating roster, including weekends and public holidays

Additional Information

Why Join Sofitel Sydney Wentworth?

We value our people and offer:

• Global discounts on accommodation, dining, bars and more across100+ Accor hotels and partner venues worldwide
• Generous leave entitlements, includingbirthday leaveandup to 12 weeks parental leave
• 30% team member dining discountacross our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
• Career development opportunities within aglobally recognised luxury hospitality brand
• Ongoing learning and development, working alongsideindustry leaders
• Onsite perks includinglaundered uniforms, complimentary dry cleaning, $2 barista-made coffee, a $5 staff lunch buffet, and discounted city parking
• Acomplimentary hotel stay packageto celebrate your work anniversary
• Free 24/7 access to ourEmployee Assistance Programfor confidential wellbeing support

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note that full working rights in Australia are required for this role.