Assistant Night Manager

Sofitel; Sydney; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Discounts worldwide

Birthday leave

Parental leave

Dining discount

Career development

Training opportunities

Free hotel stay

Wellbeing support

Job summary

Sofitel Sydney Wentworth is seeking an Assistant Night Manager to lead the overnight team, ensuring a secure, seamless operation across Front Office, lobby, portering and in-room dining.

You will oversee the night audit in Opera PMS, balance transactions, handle overbookings and guest issues with courtesy, and coach the night staff to maintain Sofitel standards.

This role requires NSW RSA and First Aid, weekend availability, and a professional, calm demeanor in a luxury setting.

Qualifications

• Front Office or Night Audit experience in a hotel, ideally luxury.
• Confident knowledge of night audit, cash handling, credit control and banking.
• Proficiency in Opera PMS or a similar property management system desirable.
• Experience leading a team overnight with limited senior support.
• Calm, professional approach to complaints and security incidents.
• Current NSW RSA and First Aid certificate (required).
• Excellent written and spoken English; a second language is an advantage.
• Availability for overnight shifts, weekends and public holidays.

Responsibilities

• Lead the night: Run a safe, secure and seamless overnight operation, supervising the Night Auditor and team across Front Office, lobby, portering and in-room dining, and stepping in as the senior voice in the Night Manager’s absence.
• Own the numbers: Complete and oversee the night audit in Opera PMS, keeping every transaction balanced and finalised on time, with sound control of cash, credit and high-balance accounts.
• Make the tough calls: Handle overbookings, security incidents, intoxicated guests and complaints with sound judgement and empathy, turning difficult moments into service recovery wins.
• Be the face of the hotel after hours: Maintain a visible lobby presence, greet guests, inspect public areas and back of house, and keep the property running to Sofitel standards.
• Develop your team: Brief, coach and train night team members, and deliver a clear operational and financial handover to the day management team each morning.

Skills

Night audit

Cash handling

Credit control

Opera PMS

Team leadership

Customer service

English proficiency

RSA certification

First Aid

Overnight shifts

Tools

Opera PMS

Job description

Discover Sofitel Sydney Wentworth – Where Heritage Meets Modern Luxury

Sofitel Sydney Wentworth blends classic European style with the warmth and polish of Sofitel luxury. Our 436 rooms and suites, contemporary French-inspired dining, modern event spaces and the exclusive Club Millésime lounge make this one of Sydney’s most talked-about addresses.

We’re setting a new benchmark for hospitality in this city, and we’re building a night team to match. When the city goes quiet, the hotel’s most important work begins. At Sofitel Sydney Wentworth, our night team is trusted to run a landmark property with confidence, calm and a touch of French elegance.

As Assistant Night Manager, you’ll step up as a leader of the night shift, with real ownership, real responsibility and the opportunity to develop your own path?

Job Description

What You’ll Do

• Lead the night: Run a safe, secure and seamless overnight operation, supervising the Night Auditor and team across Front Office, lobby, portering and in-room dining, and stepping in as the senior voice in the Night Manager’s absence.
• Own the numbers: Complete and oversee the night audit in Opera PMS, keeping every transaction balanced and finalised on time, with sound control of cash, credit and high-balance accounts.
• Make the tough calls: Handle overbookings, security incidents, intoxicated guests and complaints with sound judgement and empathy, turning difficult moments into service recovery wins.
• Be the face of the hotel after hours: Maintain a visible lobby presence, greet guests, inspect public areas and back of house, and keep the property running to Sofitel standards.
• Develop your team: Brief, coach and train night team members, and deliver a clear operational and financial handover to the day management team each morning.

Qualifications

• Front Office or Night Audit experience in a hotel, ideally luxury
• Confident knowledge of night audit, cash handling, credit control and banking
• Proficiency in Opera PMS or a similar property management system desirable
• Experience leading a team overnight with limited senior support
• Calm, professional approach to complaints and security incidents
• Current NSW RSA and First Aid certificate (required)
• Excellent written and spoken English; a second language is an advantage
• Availability for overnight shifts, weekends and public holidays

Additional Information

Why Join Sofitel Sydney Wentworth?

We value our people and offer:

• Global discounts on accommodation, dining, bars and more across100+ Accor hotels and partner venues worldwide
• Generous leave entitlements, includingbirthday leaveandup to 12 weeks parental leave
• 30% team member dining discountacross our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
• Career development opportunities within aglobally recognised luxury hospitality brand
• Ongoing learning and development, working alongsideindustry leaders
• Acomplimentary hotel stay packageto celebrate your work anniversary
• Free 24/7 access to ourEmployee Assistance Programfor confidential wellbeing support

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Full working rights in Australia required

Full working rights in Australia are required for this role.