Poker Floor Lead

Red Hawk Casino; Casino; On-site; AUD 70,000 - 110,000; Full time

Job summary

Red Hawk Casino in New South Wales, Australia is seeking a Lead Poker Supervisor to oversee the poker room operations, ensure fair play, and maintain strict compliance with gaming regulations. The role involves coaching dealers, managing chip inventory, and maintaining a professional, guest-focused atmosphere.

The successful candidate will have prior poker dealing or audition experience, a 21+ age requirement, and the ability to obtain a gaming license.

Qualifications

• High school diploma or GED required.
• Basic math, cash handling, and strong communication skills.
• Prior documented experience dealing poker or passing an audition is required.
• Prior Lead or Supervisory experience preferred.
• General knowledge of poker rules is required.
• Must be at least 21 years of age.
• Ability to obtain and maintain a gaming license.
• Ability to pass background checks as required by the Gaming Commission.

Responsibilities

• Demonstrate a positive attitude to guests and team members by initiating sincere contact.
• Protects and controls floor operations and gaming standards.
• Exhibit a personal leadership style that reflects professional excellence and integrity.
• Observe game, players, and dealers to ensure accuracy of the game and game protection.
• Inform guests and team members about promotions, events and services.
• Maintain knowledge of local gaming laws and internal controls.
• Promote department and property-wide promotions through standard communications.
• Enforce poker game policies to ensure compliance with regulations.
• Provide support to dealers with positive reinforcement and performance feedback.
• Create an atmosphere of Fun, Integrity, Respect, Service, and teamwork at all times.
• Work with ACT standards to maintain a professional environment.
• Direct day-to-day operations and escalate to the Director of Specialty Games as needed.
• Lead the poker bank, keys, chips, and card inventory.
• Ensure games move at appropriate pace and adjust staffing as needed.
• Maintain fair and orderly dealer rotation and seating.
• Answer the phone and assist guests with their needs.
• Make decisions on the game based on rules and fairness.
• Maintain accurate seating on the tables.
• Assist dealers with fills, color ups, card changes and floor calls.

Skills

Basic math

Cash handling

Strong communication

Education

High school diploma or GED

Job description

• Demonstrate a positive attitude to all guests and team members by initiating sincere contact.
• Protects and controls floor operations and gaming standards.
• Exhibit a personal leadership style that reflects professional excellence and integrity.
• Observes game, players, and dealers, to ensure accuracy of the game and game protection.
• Enthusiastically seek opportunities to inform guests and team members about special promotions, upcoming events and services.
• Maintains a thorough knowledge and understanding of local jurisdiction gaming laws (Federal, State, Compact, etc.) and attendant regulations, as well as internal controls, policies and procedures.
• Maintains a professional departmental, company and community reputation to all guests and team members.
• Maintains knowledge of and promotes departmental and property-wide promotions through Flight Checks and communications standards.
• Enforce performance standards, policies and procedures relating to poker games, ensuring compliance with the Gaming Commission regulations.
• Actively seek to provide support to dealers by using positive reinforcement, including precise evaluation and explanation of any work related performance issues.
• Creates an atmosphere of Fun, Integrity, Respect, Service, and teamwork for all team members and casino guests at all times.
• Uses A.C.T. standards at all times while maintaining a professional, friendly, and courteous atmosphere.
• Work within the operational systems set by the Director of Specialty Games to ensure operational consistency.
• Provides day to day direction and coaching, and escalates formal corrective action to the Director of Specialty Games
• Assumes Lead responsibility for the poker bank, keys, tournament chips, and card inventory.
• Ensures that all games move at an appropriate pace.
• Reviews staffing levels and make appropriate adjustments to handle business levels and anticipated levels throughout the shift.
• Creates and sustain a fair and equitable dealer rotation.
• Answers the phone and assist guests with their needs.
• Makes decisions on the game based on the facts and surrounding circumstances while interpreting rules in a manner in keeping with the principles of fairness and the traditions of poker.
• Maintains accurate seating on the tables.
• Assist dealers by providing dealer fills, color ups, card changes and all other floor calls
• Prepares and complete all daily paperwork while reviewing for accuracy.
• Maintains all departmental records and logs.
• Verify and approve daily payroll sign in sheets.
• Complete an even exchange prior to the end of shift to ensure that the incoming shift has an adequate supply of chips.
• Ensure that the presentation of the poker room is clean and in order throughout the shift.
• Promotes positive guest relations providing a good gaming experience by answering questions, resolving disputes, locating additional staff, comping in accordance with approved limits, procedures, player card reprints, etc.
• Encourages rated play and creates new player accounts as needed.
• Understands poker accounting procedures and administrative tasks, i.e., even exchanges, dealer rotations, promotional payouts, and special event paperwork.
• Follows all Title 31 and internal control requirements as assigned.
• Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS

• High school diploma or GED required.
• Basic math, cash handling, and strong communication skills.
• Prior documented experience dealing poker or passing an audition is required.
• Prior Lead or Supervisory experience preferred.
• General knowledge of poker rules is required.
• Must be at least 21 years of age.
• Ability to obtain and maintain a gaming license.
• Ability to pass background checks as required by the Gaming Commission.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.