Player Development Sr Casino Host

Red Hawk Casino; Casino; On-site; AUD 65,000 - 95,000; Full time

Job summary

A prominent casino venue in Casino, New South Wales, is seeking a dedicated professional to enhance guest services and train Casino Hosts. This role involves developing relationships with high-value players, handling guest complaints efficiently, and assisting with VIP events. Candidates must have a high school diploma (Bachelor's preferred) and at least three years of relevant experience, alongside strong communication and organizational skills. Flexibility in scheduling is essential, including availability on weekends and holidays.

Qualifications

• Minimum three years’ experience in sales, customer service, casino host or marketing role.
• Able to work any shift including nights, weekends and holidays.
• Must be at least 21 years of age.
• Proficient in Microsoft Office applications including Outlook, Word and Excel.
• Must be at least 21 years of age.

Responsibilities

• Train and develop Casino Hosts in guest service standards.
• Assist Player Development management with assignments.
• Attend off-site events to enhance VIP guest relationships.
• Upsell current in house promotions to qualifying guests.
• Identify qualifying guests and authorize promotions to higher tier status.
• Conduct weekly telemarketing to inactive guests to drive revenue.
• Attend weekly team meetings.
• Other duties assigned.

Skills

Communication skills

Organizational skills

Customer service

Sales experience

Motivation

Education

High school diploma or GED

Bachelor’s Degree in Marketing or gaming-related field

Tools

Microsoft Office applications

Word

Excel

Job description

• Responsible for training and development of new Casino Hosts to include guest service standards and standard operating procedures for account-related transactions
• Provides feedback and mentors newer team members
• Assists Player Development management with special assignments
• Assists Casino Hosts in problem-solving and decision-making
• Assists in planning, organizing and filling VIP Events
• Participates in the execution of VIP Events to ensure guest service standards are met
• Attends off-site events with goal of developing and enhancing relationships with VIP guests
• Maintains relationships with Hosted Players assigned
• Processes and determines monthly incentives for high value guests
• Meets and greets guests on the casino floor, providing excellent guest service
• Establishes and maintains relationships with high value players to generate revenue
• Provides solutions to guest issues, concerns, and complaints
• Efficiently responds to high value guest requests and follows up in a timely matter
• Provides assistance to other departments including Credit/Cage, Rewards Club, Table Games, Slots and Food & Beverage
• Provides complimentaries to venues on property based on standard guidelines established by department
• Authorizes complimentaries outside of standard guidelines, based on guest’s level of play
• Provides accommodations to partner hotels and coordinates transportation requests
• Provides and updates current contact information
• Upsells current in house promotions to qualifying guests
• Identifies qualifying guests and authorizes the promotion to higher tier status
• Analyzes and re-evaluates mailer offers based on specified criteria to meet guest’s satisfaction
• Conducts weekly telemarketing to inactive guests to drive revenue
• Achieves daily contact quotas provided by Player Development management
• Attends weekly team meetings
• Other duties assigned

Education/Experience

• High school diploma or GED required. Bachelors’ Degree in Marketing or gaming-related field strongly preferred. Minimum three years’ experience in sales, customer service, casino host or marketing role.

Qualification Requirements

• Excellent communication and organization skills required.
• Must be a self-starter, motivated, professional, versatile and responsible.
• Must be able to work any shift, including nights, weekends and holidays.
• Must be proficient in Microsoft Office applications including, Outlook, Word and Excel.
• Must know how to manage time wisely and prioritize tasks in order to complete work in a timely manner.
• Must be able to operate mobile applications.
• Must be at least 21 years of age.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.