Bingo Attendant

Red Hawk Casino; Casino; On-site; AUD 34,440 - 48,216; Full time

Job summary

Red Hawk Casino is seeking a Bingo Caller to clearly announce games, verify winning cards, and close sessions accurately per house rules. You will monitor equipment, assist guests, and ensure a compliant, smooth operation from the caller stand.

This role requires strong math skills, cash handling experience, and excellent guest service in a fast-paced casino setting. Responsibilities include processing transactions at POS stations, supporting floor operations during events, and maintaining

Qualifications

• Experience with cash handling and customer service.
• Background in bingo, casino, gaming, or hospitality preferred.
• Strong math skills for counting cash and verifying payouts.
• Excellent communication and guest service in high-volume settings.
• Flexible availability including nights, weekends, holidays, and events.
• Ability to stand/walk for extended periods during sessions.
• Ability to lift up to 50 lbs and move supplies/equipment as required.
• Familiarity with POS and bingo accounting systems.

Responsibilities

• Announce games clearly and verify winning cards following house rules and compliance procedures.
• Monitor sessions from the caller stand; ensure equipment and sound systems function and are visible to surveillance.
• Sell bingo paper, electronic buys, and event tabs through POS stations with speed and accuracy.
• Handle cashier duties: balance cash drawers, process transactions, and complete shift-end reconciliation.
• Perform paymaster duties: verify jackpots and payouts with accurate bank controls.
• Act as floor runner: upsell paper and games while assisting guests during active sessions.
• Manage pull tab inventory and record-keeping for issued and returned tabs.
• Prepare and maintain bingo hall inventory and paper movement logs for compliance.
• Set up the hall before sessions and ensure a guest-ready environment.
• Provide excellent guest service and resolve concerns professionally.

Skills

Cash handling

Customer service

Bingo game operations

POS systems

Mathematical proficiency

Communication skills

Flexibility schedule

Physical stamina

Tools

POS systems

Bingo accounting systems

Basic computer programs

Job description

• Operate as a Bingo Caller by clearly announcing games, calling numbers, verifying winning cards, confirming serial numbers, and closing games accurately according to house rules and compliance procedures.
• Monitor bingo sessions from the caller stand, ensuring blower operation, flashboard accuracy, sound system function, and surveillance visibility at all times.
• Sell bingo paper, electronic machine buy-ins, special games, pull tabs, and event tabs through POS stations and floor sales with speed and accuracy.
• Handle all cashier duties including keeping and balancing cash drawers, processing guest transactions, making change, and completing shift-end cash reconciliation.
• Perform paymaster duties by verifying jackpots, prize payouts, promotional winnings, and maintaining accurate bank controls and payout records.
• Work as a floor runner by selling additional paper and special games on the floor, assisting guests, delivering payouts, and responding quickly to player needs during active sessions.
• Manage pull tab sales by distributing event tabs, verifying inventory, balancing sales, and maintaining accurate records of issued and returned tab inventory.
• Serve as an inventory clerk by preparing issued paper, tracking inventory movement, and maintaining organized stock levels.
• Complete paper in/out logs by verifying issued and returned bingo paper with cashiers and maintaining compliance with inventory control procedures.
• Prepare the bingo hall before each session by setting up supplies, changing trash bags, checking equipment, and ensuring the room is guest-ready.
• Collect, clean, and return portable bingo units and equipment to designated charging stations after each session.
• Provide excellent guest service by answering questions, resolving concerns professionally, and maintaining a friendly, accurate, and efficient player experience.
• Maintain compliance with all bingo operational controls, Title 31 procedures, gaming regulations, and internal controls for cash handling, payouts, and inventory security.
• Assist management and lead attendants with special events, promotions, reporting, and daily operational support as needed.
• Maintain a clean, organized, and professional work environment while supporting team members across all bingo operations.

• Perform all other duties as assigned.

QUALIFICATION REQUIREMENTS

• Previous cash handling, cashier, or customer service experience preferred.
• Prior bingo, casino, gaming, or hospitality experience preferred.
• Strong mathematical skills with the ability to count cash, make change, and verify payouts accurately.
• Excellent communication and guest service skills with the ability to remain professional in high-volume environments.
• Ability to work flexible schedules including nights, weekends, holidays, and special events.
• Ability to stand and walk for extended periods during bingo sessions.
• Ability to lift up to 50lbs, carry, and move bingo supplies, paper inventory, portable units, and equipment as required.
• Ability to operate POS systems, bingo accounting systems, and basic computer programs efficiently.
• Must be at least 21 years of age.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.