PM OPERATIONS ASSISTANT

DYNAMIC GROUP AUSTRALIA; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Dynamic Distribution Systems is seeking a capable PM Operations Assistant to support afternoon operations from the Cannon Hill office. This hands-on role focuses on coordinating PM allocations, driver coverage and clear handovers to maintain service continuity.

You will work with the National Operations Manager and a national team to respond to enquiries, manage records and ensure compliance across the business during the PM shift.

Qualifications

• Experience in fast-paced transport or logistics roles.
• Strong organisation and time-management with attention to detail.
• Calm, professional communication with customers and drivers.
• Ability to use transport/workforce/payroll systems and MS Office.

Responsibilities

• Support daily PM allocations and driver coverage.
• Handle customer and driver enquiries with clear updates.
• Conduct scheduled customer phone/site check-ins.
• Assist with driver recruitment, onboarding, and system access.
• Monitor licences, insurances, registrations and inductions.
• Investigate driver pay and customer charge queries using records.
• Enter timesheets and related data during the shift.
• Prepare accurate end-of-shift handovers.
• Identify process improvements and growth opportunities with accounts.

Skills

Organisational skills

Time management

Communication

Problem solving

Attention to detail

Customer service

Tools

MS Office

Transport systems

Payroll systems

Job description

Dynamic Distribution Systems is seeking a capable and proactive PM Operations Assistant to support afternoon operations from the Cannon Hill office. This is a hands-on coordination role for someone who enjoys keeping customers informed, supporting drivers and solving operational issues in a fast-paced transport environment. You will work closely with the National Operations Manager and a close-knit, supportive national team, serving as an important point of contact during the PM shift to help maintain service continuity, accurate records and clear handovers across the business.

Key responsibilities

• Support daily PM allocations, driver coverage, reallocations and service recovery
• Respond to customer and driver enquiries, provide clear updates and own matters through to resolution or handover
• Complete scheduled customer phone and site check-ins and identify service issues or additional support needs
• Assist with driver recruitment, onboarding, inductions, system access and workforce maintenance
• Monitor licences, insurances, registrations, inductions and customer-site compliance requirements
• Investigate driver pay and customer charge queries using timesheets, PODs, allocations, approved rates and operational records
• Complete timesheet allocations and related data entry while this function remains within the role
• Prepare accurate end-of-shift handovers covering open jobs, customer issues, driver matters and compliance risks
• Identify practical process improvements and organic growth opportunities within existing customer accounts

About you

• Experience in transport, logistics, fleet coordination, allocations, customer service or a similar fast-paced operational role
• Strong organisation, follow-up and time-management skills, with excellent attention to detail
• A calm, professional communication style when dealing with customers, drivers and internal stakeholders
• Sound judgement and confidence knowing what you can resolve and when an issue requires escalation
• Confidence using transport, workforce or payroll systems and Microsoft Office
• A current driver's licence and the ability to attend customer sites when required