Operations Assistant

DSE Transport; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

KPI bonuses

Gym on site

Staff and driver engagement events

Job summary

DSE Transport is seeking an Operations Coordinator to join our Sydney metro team. Based at Minchinbury, you will support the afternoon shift by moving jobs, tracking drivers, updating customers and ensuring nothing is left hanging at day end.

You will also help with planning for the following day and maintain accurate notes, bookings, and driver availability in our transport system. A calm, precise communicator is essential in a fast paced environment.

Qualifications

• Experience in transport, logistics, freight forwarding, warehousing or dispatch.
• Ability to stay calm with multiple tasks in progress.
• Clear, direct communication across drivers, customers and colleagues.

Responsibilities

• Allocating customer jobs to drivers and tracking them through the day.
• Answering calls and emails from customers and drivers, with a 15 minute response standard.
• Watching unassigned jobs and keeping runs on schedule.
• Keeping job notes, bookings and driver availability accurate in our system.
• Chasing outstanding runsheets and paperwork so the admin team can bill cleanly.
• Daily compliance and fatigue checks.
• Logging customer service issues, delays and breakdowns before you go home.
• Covering the allocators when they are on leave.

Skills

Transport experience

Calm under pressure

Clear communication

Accuracy

Organisational skills

Tools

Transport management system

Driver app

Job description

DSE Transport is an Australian owned transport company running metro, linehaul and interstate freight out of Sydney, Melbourne and Brisbane. We have grown quickly over the last two years and we are adding to the Sydney operations team.

This is a 9am to 6pm role, Monday to Friday. If you have worked in transport you will know how rare that is. You get the back half of the day, the busy part, without the 5am alarm.

About the role

You will sit on the Sydney metro operations desk at Minchinbury, reporting to the Branch Manager and working alongside our allocators. You are the person keeping the afternoon moving: jobs going out, drivers tracked, customers updated, and nothing left hanging at the end of the day.

There is a planning side to it as well. Part of the afternoon is setting up the following day, so the morning starts clean instead of chaotic. If you like organising things, and being organised, that part of the job will suit you.

What you will be doing

Allocating customer jobs to drivers and tracking them through the day

Answering calls and emails from customers and drivers, with a 15 minute response standard

Watching unassigned jobs and keeping runs on schedule

Keeping job notes, bookings and driver availability accurate in our system

Chasing outstanding runsheets and paperwork so the admin team can bill cleanly

Daily compliance and fatigue checks

Logging customer service issues, delays and breakdowns before you go home

Covering the allocators when they are on leave

What you will bring

Some experience in transport, logistics, freight forwarding, warehousing or dispatch. You do not need to have run a desk on your own, but you should know what a runsheet and a POD are

The ability to stay calm with a phone in one hand and three jobs to move

Clear, direct communication. Our drivers are subcontractors and employees from a lot of different backgrounds, and being easy to deal with matters

Accuracy. In this business a wrong address or a missed note costs real money

Comfort with software. We built our own transport management system and driver app, so you will not be working off a whiteboard and a spreadsheet

Why DSE

9am to 6pm, Monday to Friday. No weekend roster, no 5am starts

A close-knit team that will train you and share what it knows. Culture is the reason people here took the job, and the reason they stay

KPI bonuses, staff and driver engagement events through the year, and a gym on site

A clear step up. The Operations Coordinator role is the next rung and we would rather promote than advertise

We invest properly in our systems. Live GPS, an electronic POD app, automated compliance, and we build it in house

Onsite parking at Minchinbury, minutes from the M4 and M7

A business that is growing, so there is more coming, not less

You must have full working rights in Australia. Shortlisted applicants will be contacted for a phone screen.