Senior Player Development Host - VIP Guest Leader

Red Hawk Casino; Casino; On-site; AUD 65,000 - 95,000; Full time

Job summary

A prominent casino venue in Casino, New South Wales, is seeking a dedicated professional to enhance guest services and train Casino Hosts. This role involves developing relationships with high-value players, handling guest complaints efficiently, and assisting with VIP events. Candidates must have a high school diploma (Bachelor's preferred) and at least three years of relevant experience, alongside strong communication and organizational skills. Flexibility in scheduling is essential, including availability on weekends and holidays.

Qualifications

• Minimum three years’ experience in sales, customer service, casino host or marketing role.
• Able to work any shift including nights, weekends and holidays.
• Must be at least 21 years of age.

Responsibilities

• Train and develop Casino Hosts in guest service standards.
• Assist Player Development management with assignments.
• Attend off-site events to enhance VIP guest relationships.

Skills

Communication skills

Organizational skills

Customer service

Sales experience

Motivation

Education

High school diploma or GED

Bachelor’s Degree in Marketing or gaming-related field

Tools

Microsoft Office applications

Job description

A prominent casino venue in Casino, New South Wales, is seeking a dedicated professional to enhance guest services and train Casino Hosts. This role involves developing relationships with high-value players, handling guest complaints efficiently, and assisting with VIP events. Candidates must have a high school diploma (Bachelor's preferred) and at least three years of relevant experience, alongside strong communication and organizational skills. Flexibility in scheduling is essential, including availability on weekends and holidays.