Desktop Support Officer

Randstad; City of Brisbane; Sur place; AUD 60 000 - 80 000; Plein temps

Résumé du poste

Randstad is recruiting a Desktop Support Officer in Brisbane to support end-user devices and services within Microsoft Windows and M365 environments, handling deployments, maintenance, and user assistance across Queensland.

You will work in the Service Delivery Management team, provide hardware and software administration, and collaborate with IT staff to ensure secure, reliable ICT services under ITIL practices. This contract runs until January 29, 2027, with possible extension.

Qualifications

• Strong knowledge of Microsoft 365, Windows OS, and video conferencing equipment.
• Experience with Intune, MECM and ServiceNow.
• Understanding of TCP/IP, LAN and WAN networking.

Responsabilités

• Install, maintain, and support enterprise ICT environments.
• Provide hardware and software administration for desktop systems, mobile devices, and video conferencing rooms.
• Support end-user platforms including MECM, Intune, and ServiceNow.
• Administer desktop security software, including Antivirus controls and Application Allowlisting/Whitelisting.
• Maintain standard network operations, working with TCP/IP, LAN, and WAN configurations.
• Conduct systematic analytical and problem-solving activities within an ITIL-based service management framework.
• Participate in statewide ICT hardware and software rollouts and deployments.
• Consult, negotiate, and provide expert ICT advice to staff across all levels regarding DTS facilities and operations.
• Collaborate effectively within the Technology Services Group, understanding team roles to deliver cohesive support services.
• Promote a high-quality customer service culture aligned with quality documentation and continuous improvement.

Connaissances

Microsoft 365

Windows OS

Desktop hardware

Mobile hardware

Video conferencing equipment

Networking fundamentals

Outils

Intune

MECM

ServiceNow

Description du poste

Note: Applications close Tuesday, October 13th. This role is strictly open to Brisbane-based candidates only. Position Title: Desktop Support Officer

Contracted till January 29th 2027 (possible extension)

About the Organisation & Team

Digital and Technology Solutions (DTS) provides efficient, reliable, and secure ICT solutions to support core government operations and agency partners.

The Service Delivery Management team is a client-focused, integral business partner enabling secure, scalable, and modern core ICT services. As the face of DTS, the team facilitates technology services through customer engagement, support, and education.

Role Purpose

Working within a team of ICT technical specialists, the Desktop Support Officer supports enterprise services and solutions hosted and deployed primarily in Microsoft Windows and M365 computing environments. This role ensures effective end-user support, environment maintenance, and successful hardware/software deployments across Queensland.

Key Responsibilities & Accountabilities

Technical Maintenance & Support

• Install, maintain, and support enterprise ICT environments using relevant platforms and tools.

• Provide hardware and software administration for desktop systems, mobile devices, and video conferencing rooms.

• Support end-user platforms including Microsoft Configuration Manager (MECM), Microsoft Intune, and ServiceNow.

• Administer desktop security software, including Antivirus controls and Application Allowlisting/Whitelisting.

• Maintain standard network operations, working with TCP/IP, LAN, and WAN configurations.

Operations & Problem Solving

• Conduct systematic analytical and problem-solving activities within an ITIL-based service management framework.

• Participate in statewide ICT hardware and software rollouts and deployments.

Consultation & Collaboration

• Consult, negotiate, and provide expert ICT advice to staff across all levels regarding DTS facilities and operations.

• Collaborate effectively within the Technology Services Group, understanding team roles to deliver cohesive support services.

• Promote a high-quality customer service culture aligned with quality documentation and continuous improvement.

Key Selection Criteria & Eligibility

Technical Expertise

• Strong technical knowledge of Microsoft 365, Windows OS, desktop and mobile hardware, and video conferencing equipment.

• Solid understanding of enterprise end-user management tools (Intune, MECM) and ITSM platforms (ServiceNow).

• Practical understanding of networking fundamentals (TCP/IP, LAN, WAN).

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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