Platform Support Officer

Department of Treasury and Finance; Adelaide; Presencial; AUD 82.000 - 86.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary packaging

Wellbeing benefit

Descripción de la vacante

Department of Treasury and Finance (DTF) Adelaide is seeking a Platform Support Officer to deliver high-quality ICT support across government services. You will diagnose, resolve and escalate incidents, support business applications, and coordinate with technical teams to maintain service levels.

The role focuses on Microsoft technologies (Windows, 365, SharePoint, Teams, OneDrive) and customer-centric service delivery, with flexible working arrangements and a pathway to a long-term public

Formación

• Experience providing ICT support, service desk, platform support, or application support services.
• Strong customer service, communication, and stakeholder engagement skills.
• The ability to troubleshoot technical issues, analyse problems, and identify practical solutions.
• Experience supporting Microsoft technologies including Windows, Microsoft 365, SharePoint, Teams, and OneDrive.
• The ability to manage competing priorities and deliver outcomes within agreed timeframes.
• A commitment to continuous improvement and delivering high-quality customer experiences.

Responsabilidades

• Providing end-to-end ICT support by diagnosing, resolving, and escalating incidents and service requests.
• Supporting business applications, system testing, release activities, and deployment processes.
• Monitoring operational activities and coordinating with technical teams to ensure timely issue resolution.
• Building strong relationships with customers and stakeholders to deliver professional, customer-focused support.
• Contributing to service improvement initiatives and the ongoing development of support processes and standards.
• Maintaining accurate documentation and supporting compliance with relevant policies, procedures, and legislative requirements.

Conocimientos

ICT support

Service desk

Platform support

Application support

Customer service

Stakeholder engagement

Herramientas

Windows

Microsoft 365

SharePoint

Teams

OneDrive

Descripción del empleo

Join a team of good people, doing interesting work, with serious impact for South Australia. Help deliver the technology services that enable DTF staff to support critical government services, policy development and digital transformation initiatives across South Australia.

What We Offer

• Meaningful work that contributes to outcomes for South Australia
• A supportive team environment where people connect and collaborate
• Flexible working arrangements that support life and career
• Opportunities to grow capability and build a long-term career
• Salary packaging and wellbeing benefit

Who we are

At the Department of Treasury and Finance (DTF), we’re building a world-class Treasury for South Australia – it’s about the people and the impact we create together. We’re South Australia’s lead agency for economic, digital and financial policy outcomes. Our work touches every corner of the state, from enabling frontline services to driving digital transformation. And we do it all with one purpose: to make life better for the people who call South Australia home.

About our branch

The Information and Technology (I&T) Branch delivers a comprehensive suite of digital services across DTF, from customer support and platform management through to innovative and transformative technology initiatives. The branch plays a critical role in enabling DTF's vision of being a world-class Treasury.

Why this role matters

As a Platform Support Officer, you will play an important role in delivering high-quality ICT support services that enable staff across DTF to work efficiently and effectively. Through technical support, incident resolution, application support, and continuous service improvement, you will contribute to a positive customer experience and help strengthen DTF's Digital Centre of Excellence.

What you will do

Key responsibilities may include:

• Providing end-to-end ICT support by diagnosing, resolving, and escalating incidents and service requests.
• Supporting business applications, system testing, release activities, and deployment processes.
• Monitoring operational activities and coordinating with technical teams to ensure timely issue resolution.
• Building strong relationships with customers and stakeholders to deliver professional, customer-focused support.
• Contributing to service improvement initiatives and the ongoing development of support processes and standards.
• Maintaining accurate documentation and supporting compliance with relevant policies, procedures, and legislative requirements.

Remuneration

ASO4 - $82,212 - $86,180 p.a. + 12% Super

What you bring

We’re looking for someone who has:

• Experience providing ICT support, service desk, platform support, or application support services.
• Strong customer service, communication, and stakeholder engagement skills.
• The ability to troubleshoot technical issues, analyse problems, and identify practical solutions.
• Experience supporting Microsoft technologies including Windows, Microsoft 365, SharePoint, Teams, and OneDrive.
• The ability to manage competing priorities and deliver outcomes within agreed timeframes.
• A commitment to continuous improvement and delivering high-quality customer experiences.

Enquiries

If you’d like to learn more, or for a confidential discussion, please contact Angelo Amici, Manager Digital Support Phone: [phone] Email: [email protected]

Diversity & Inclusion

We welcome applicants from all backgrounds, identities and lived experiences. If you have accessibility needs or would like us to make any adjustments at any stage of the process — such as receiving interview questions in advance, flexible interview formats, or accessing materials in alternative formats — please let us know. We’re happy to work with you to understand what will help you perform at your best.

Aboriginal Employment Program

Aboriginal and Torres Strait Islander applicants are encouraged, but not required, to join the SA Public Sector Aboriginal Employment Register. The register provides optional support and access to employment opportunities across the SA public sector.