Service Delivery Officer

Department of Treasury and Finance; Adelaide; Presencial; AUD 92.000 - 102.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary packaging

Wellbeing benefits

Flexible working arrangements

Career development

Descripción de la vacante

The Department of Treasury and Finance in South Australia seeks a Service Delivery Officer to join the Office of the Chief Information Officer on an ongoing basis. You will support IT service delivery, contribute to incident and change management, and help administer the ServiceNow platform within government operations.

You will work within established governance frameworks to ensure high-quality service outcomes, with a focus on reliable customer experiences and cross-agency collaboration.

Formación

• Experience in contributing to a Service Management function across a diverse organisation.
• Demonstrated ability to apply ITIL Service Management principles, including change enablement and incident management.
• Experience with problem management and reporting/documentation.

Responsabilidades

• Support incident and change management activities for IT services across government.
• Contribute to day-to-day administration and governance of the ServiceNow platform.
• Help ensure services are delivered consistently and with high quality.
• Collaborate with stakeholders to maintain reliable services and positive customer experiences.

Conocimientos

ITIL Service Management

Incident & Major Incident Management

Change Enablement

Reporting & Documentation

Herramientas

ServiceNow

Descripción del empleo

We are currently seeking applications for a Service Delivery Officer to join the Office of the Chief Information Officer at the Department of Treasury and Finance on an ongoing basis.

What We Offer

• Meaningful work that contributes to outcomes for South Australia
• A supportive team environment where people connect and collaborate
• Flexible working arrangements that support life and career
• Opportunities to grow capability and build a long-term career
• Salary packaging and wellbeing benefits

Who we are

At the Department of Treasury and Finance (DTF), we’re building a world-class Treasury for South Australia – it’s about the people and the impact we create together. We’re South Australia’s lead agency for economic, digital and financial policy outcomes. Our work touches every corner of the state, from enabling frontline services to driving digital transformation. And we do it all with one purpose: to make life better for the people who call South Australia home.

About your branch

The Office of the Chief Information Officer (OCIO) enables a more connected and secure government so that South Australian (SA) Government agencies can better serve our community. We do this by leading the SA Government’s technology, cyber security, and digital government strategies, as well as developing and delivering resilient and innovative ICT, digital and cyber security services, platforms, and critical infrastructure to SA Government agencies that are accessible, trusted and secure. Government Technology Services, in OCIO, provides safe, resilient, and reliable ICT network services and environments, including the Across Government Service Desk, voice services including contact centres, PBX and Teams Voice and SA Government’s Core Data Network, connecting agencies with both on premise services as well as external services such as internet, M365, cloud service providers, that enable agencies to support their business-critical services.

Why this role matters

As a Service Delivery Officer, you’ll support incident and change management activities, contribute to the day-to-day administration of the ServiceNow platform, and help ensure services are delivered consistently and effectively. Working within established processes and governance frameworks, you’ll play an important role in maintaining service quality and supporting continuous service delivery across government.

What you will do

• Support the delivery of IT services used across government and help ensure they run smoothly and effectively.
• Gain hands‑on experience working with incident and change management processes in a service delivery environment.
• Contribute to the day‑to‑day administration and continuous improvement of the ServiceNow platform.
• Work within established service management frameworks and governance processes to support high‑quality service outcomes.
• Collaborate with a range of stakeholders to help maintain reliable services and deliver positive customer experiences.

Remuneration

Remuneration: ASO5 $92,122 - $102,456 p.a. + 12% Super

What you bring

We’re looking for someone who has:

• Proven ability and experience in contributing to a Service Management function in a diverse organisation and demonstrated ability in applying ITIL Service Management principles and practices including change enablement, incident and major incident management, and Problem management.
• Service Management function in a diverse organisation and demonstrated ability in applying ITIL Service Management principles and practices
• Experience and knowledge in the use and support of IT Service Management tools, specifically ServiceNow.
• Proven experience to communicate and develop reports and related documentation in a clear and concise manner.
• Demonstrated ability to develop new processes, analyse existing processes, and implement improvements.

Diversity & Inclusion

We welcome applicants from all backgrounds, identities and lived experiences. If you have accessibility needs or would like us to make any adjustments at any stage of the process — such as receiving interview questions in advance, flexible interview formats, or accessing materials in alternative formats — please let us know. We’re happy to work with you to understand what will help you perform at your best.

Aboriginal Employment Program

Aboriginal Employment Program Aboriginal and Torres Strait Islander applicants are encouraged, but not required, to join the SA Public Sector Aboriginal Employment Register. The register provides optional support and access to employment opportunities across the SA public sector.