Platform Support Officer

I Work For Sa; Adelaide; On-site; AUD 82,000 - 86,000; Full time

Benefits offered by this job

Salary packaging and wellbeing benefit

Job summary

The Department of Treasury and Finance in Adelaide is seeking a Platform Support Officer to deliver high-quality ICT support services across DTF staff. You will diagnose incidents, support business applications, coordinate with technical teams, and contribute to service improvements.

Join a collaborative public sector team with flexible working arrangements and opportunities for professional growth. The role offers ASO4 level salary and 12% super, with a focus on customer-focused support and

Qualifications

• Strong customer service, communication, and stakeholder engagement skills.
• Ability to troubleshoot technical issues, analyse problems, and identify practical solutions.
• Experience supporting Microsoft technologies including Windows, Microsoft 365, SharePoint, Teams, and OneDrive.
• The ability to manage competing priorities and deliver outcomes within agreed timeframes.
• A commitment to continuous improvement and delivering high-quality customer experiences.

Responsibilities

• Providing end-to-end ICT support by diagnosing, resolving, and escalating incidents and service requests.
• Supporting business applications, system testing, release activities, and deployment processes.
• Monitoring operational activities and coordinating with technical teams to ensure timely issue resolution.
• Building strong relationships with customers and stakeholders to deliver professional, customer-focused support.
• Contributing to service improvement initiatives and the ongoing development of support processes and standards.
• Maintaining accurate documentation and supporting compliance with relevant policies, procedures, and legislative requirements.

Skills

Customer service

Communication

Stakeholder engagement

Troubleshooting

Problem solving

Windows

Microsoft 365

SharePoint

Teams

OneDrive

Prioritization

Continuous improvement

Job description

Department of Treasury and Finance
Job reference: 862716
Location: 5000 - ADELAIDE
Job status: Ongoing
Eligibility: Open to Everyone

Join a team of good people, doing interesting work, with seriousimpact for South Australia. Help deliver the technology servicesthat enable DTF staff to support critical government services,policy development and digital transformation initiatives acrossSouth Australia.

What We Offer

• Meaningful work that contributes to outcomes for SouthAustralia
• A supportive team environment where people connect andcollaborate
• Flexible working arrangements that support life andcareer
• Opportunities to grow capability and build a long-termcareer
• Salary packaging and wellbeing benefit

Who we are

At the Department of Treasury and Finance (DTF), we’re buildinga world-class Treasury for South Australia – it’s about the peopleand the impact we create together.

About our branch

The Information and Technology (I&T) Branch delivers acomprehensive suite of digital services across DTF, from customersupport and platform management through to innovative andtransformative technology initiatives. The branch plays a criticalrole in enabling DTF's vision of being a world-class Treasury.

Why this role matters

As a Platform Support Officer, you will playan important role in delivering high-quality ICT support servicesthat enable staff across DTF to work efficiently and effectively.Through technical support, incident resolution, applicationsupport, and continuous service improvement, you will contribute toa positive customer experience and help strengthen DTF's DigitalCentre of Excellence.

What you will do

Key responsibilities may include:

• Providing end-to-end ICT support by diagnosing, resolving,and escalating incidents and service requests.
• Supporting business applications, system testing, releaseactivities, and deployment processes.
• Monitoring operational activities and coordinating withtechnical teams to ensure timely issue resolution.
• Building strong relationships with customers andstakeholders to deliver professional, customer-focusedsupport.
• Contributing to service improvement initiatives and theongoing development of support processes and standards.
• Maintaining accurate documentation and supportingcompliance with relevant policies, procedures, and legislativerequirements.

Remuneration: ASO4 - $82,212 - $86,180 p.a. +12% Super

What you bring

We’re looking for someone who has:

• Strong customer service, communication, and stakeholderengagement skills.
• The ability to troubleshoot technical issues, analyseproblems, and identify practical solutions.
• Experience supporting Microsoft technologies includingWindows, Microsoft 365, SharePoint, Teams, and OneDrive.
• The ability to manage competing priorities and deliveroutcomes within agreed timeframes.
• A commitment to continuous improvement and deliveringhigh-quality customer experiences.

Enquiries

If you’d like to learn more, or for a confidential discussion,please contact

Diversity & Inclusion

We welcome applicants from all backgrounds, identities and livedexperiences.

If you have accessibility needs or would like us to make anyadjustments at any stage of the process — such as receivinginterview questions in advance, flexible interview formats, oraccessing materials in alternative formats — please let us know.We’re happy to work with you to understand what will help youperform at your best.

Aboriginal Employment Program

Aboriginal and Torres Strait Islander applicants are encouraged,but not required, to join the SA Public Sector AboriginalEmployment Register. The register provides optional support andaccess to employment opportunities across the SA public sector.

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.