Business Support Officer

Douglas Shire Council; Douglas Shire; On-site; AUD 55,000 - 75,000; Full time

Job summary

Douglas Shire Council is seeking motivated Business Support Officers within the Governance & ICT unit and the Environment & Planning unit. Placement will be determined by the successful candidate’s skills, experience, and operational requirements.

The Business Support Officer role operates collaboratively by providing broad based administrative and operational support services across Council. This will contribute to maximising the functions of each team and establishing best practice.

Qualifications

• Administration experience relevant to the position and administration duties.
• Current Queensland C Class driver’s Licence.
• Working knowledge of the Microsoft Office Suite.
• Demonstrated experience in a customer service environment.
• Experience in undertaking administrative activities, including recordkeeping.
• Good oral and written communication skills.
• Demonstrated ability to use initiative to resolve complex tasks and provide timely and accurate responses.
• Ability to work under pressure and manage multiple tasks.
• Proven ability to build effective relationships with internal and external customers.
• Demonstrated enthusiasm and skills as an effective team player.

Responsibilities

• Administration support to coordinate and undertake administration functions.
• Identify and implement opportunities for continuous improvement within the team.
• Deliver superior customer service to internal and external stakeholders and provide high quality, efficient and accurate administrative support.
• Ensure all documentation is completed accurately and in a timely manner to ensure effective delivery of service.
• Prepare / update policies and procedures in collaboration with the team.
• Perform and assist in the capture, maintenance and retrieval of information for internal and external customers, in accordance with legislative requirements.
• Ensure all corporate information is captured within Council’s business systems adhering to recordkeeping policies and procedures

Skills

C Class Driver’s Licence

MS Office Suite

Customer service experience

Administrative tasks

Excellent communication

Problem solving

Ability to work under pressure

Task prioritisation

Relationship building

Team player

Tools

Microsoft Office Suite

Recordkeeping systems

Job description

Douglas Shire Council is seeking motivated Business Support Officers within the Governance & ICT unit and the Environment & Planning unit.

Placement will be determined by the successful candidate’s skills, experience, and operational requirements.

The Business Support Officer role operates collaboratively by providing broad based administrative and operational support services across Council. This will contribute to maximising the functions of each team and establishing best practice.

Position Objectives

• Administration support to coordinate and undertake administration functions.
• Identify and implement opportunities for continuous improvement within the team.
• Deliver superior customer service to internal and external stakeholders and provide high quality, efficient and accurate administrative support.
• Ensure all documentation is completed accurately and in a timely manner to ensure effective delivery of service.
• Prepare / update policies and procedures in collaboration with the team.
• Perform and assist in the capture, maintenance and retrieval of information for internal and external customers, in accordance with legislative requirements.
• Ensure all corporate information is captured within Council’s business systems adhering to recordkeeping policies and procedures

About You

Our ideal candidate will have:

• Suitable qualifications and/or demonstrated experience relevant to the position including administration experience.
• Current Queensland “C” Class drivers Licence.
• Working knowledge of the Microsoft Office Suite.
• Demonstrated experience in a customer service environment.
• Experience in undertaking administrative activities, including recordkeeping.
• Good oral and written communication skills.
• Demonstrated ability to use initiative to resolve complex task providing timely and accurate responses.
• Ability to work under pressure, effectively managing multiple tasks.
• Demonstrated ability to carry out delegated tasks to a high standard delivering timely and accurate outcomes.
• Proven ability to build effective relationships with both internal and external customers.
• Demonstrated enthusiasm and skills as an effective team player.

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Mossman Administration Building
64-66 Front St, Mossman, QLD 4873

Opening Hours: Mon-Fri 8.30am to 4pm
*Closed on public holidays

Port Douglas Community Hall
13-29 Mowbray St, Port Douglas QLD 4877