Government Business Support Officer (Cairns)

Work Initiatives; Cairns Regional; On-site; AUD 58,000 - 83,000; Full time

Benefits offered by this job

Cairns location

Government contract

Job summary

Queensland Government in Cairns is seeking a dedicated Business Support Officer to join a busy team. This hands-on role blends customer service, data entry and administrative support in a fast-paced environment.

You will respond to enquiries, manage work orders and maintain accurate records while supporting procurement and reporting activities. A strong eye for detail and excellent communication are essential.

Qualifications

• Experience in business support, administration or customer service roles.
• Excellent data entry accuracy and attention to detail.
• Ability to handle high volumes of phone and email enquiries.
• Proficient in Microsoft Office (Excel/Word/Outlook/Teams).
• Strong written and verbal communication skills.
• Good organisation and ability to manage competing priorities.
• Willingness to learn new systems and procedures.
• Proactive problem solving and customer enquiry resolution.

Responsibilities

• Provide high-quality customer service via phone and email.
• Respond to enquiries, resolve issues, and escalate complex matters.
• Process and manage work orders, including creation, monitoring, and updates.
• Perform accurate data entry and maintain customer and business records.
• Support general administration, document preparation and reporting.
• Update internal systems and maintain accurate information.
• Assist with procurement and supplier-related administration as required.
• Liaise with internal teams, contractors, suppliers and external stakeholders.

Skills

Data entry

Customer service

Administration

MS Office

Tools

Excel

Word

Outlook

Teams

Job description

Queensland Government in Cairns is seeking a dedicated Business Support Officer to join a busy team. This hands-on role blends customer service, data entry and administrative support in a fast-paced environment.

You will respond to enquiries, manage work orders and maintain accurate records while supporting procurement and reporting activities. A strong eye for detail and excellent communication are essential.