Business Support Officer Planning & Development

Townsville City Council; Townsville City; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

5 weeks annual leave + 17.5% leave加载

3 weeks Personal/Carers Leave

14 weeks paid Parental Leave

Domestic and Family Violence Leave

Annual wage progression

Up to 13.5% Superannuation employercon

Salary Sacrifice opportunities

Learning and development opportunities

Fitness Passport program

Employee Loyalty Program

Employee Assistance Program

Job summary

Townsville City Council is seeking a Business Support Officer in Planning & Development to deliver first-class customer service and specialised advice in a busy planning environment.

You will support customers, manage planning applications and records, coordinate activities, and ensure statutory timeframes are met. The role also covers financial admin, correspondence, and cross-team support with opportunities to mentor more junior staff.

Qualifications

• Strong administrative skills with the ability to manage competing priorities and deadlines.
• Excellent customer service and stakeholder collaboration.
• Confident communicator with the ability to build relationships across stakeholders.
• Experience in planning, local government, project support, or process improvement is highly regarded.
• Relevant qualifications or equivalent experience in administration, or related field.

Responsibilities

• Deliver exceptional customer service and specialist advice in Planning Services.
• Support customers, manage applications and records, coordinate planning activities and meet legislative timeframes.
• Handle financial administration, correspondence management, and provide administrative support across teams.
• At higher levels, manage complex applications, improve processes, support projects, mentor team members.

Skills

Customer service

Administrative skills

Communication

Organised

Microsoft Office

Teamwork

Problem-solving

Continuous improvement

Planning knowledge

Stakeholder management

Education

Administration or related field qualifications

Tools

Microsoft Office

Business management systems

Job description

Business Support Officer Planning & Development

Position Type: Fixed-Term Full-Time until January 2028 (9 day fortnight, 36.25 hours/week)

Salary Range: LGO2-3 ($70,107 - $84,646 per annum + superannuation), based on skills, qualifications and experience

Application Close: 11:45pm, Sunday 11 October 2026.

About the Role:

Deliver exceptional customer service and specialist advice in a busy Planning Services environment. You'll support customers, manage applications and records, coordinate planning activities, and ensure legislative timeframes are met. The role also includes financial administration, correspondence management, and providing administrative support across multiple teams.

At higher levels, you'll help drive team performance by managing complex applications, improving processes, supporting projects, maintaining data quality, and mentoring team members.

About you:

• Passionate about delivering excellent customer service and positive customer experiences
• Strong administrative skills with the ability to manage competing priorities and deadlines
• Confident communicator who can build effective relationships with a range of stakeholders
• Highly organised, detail-focused, and committed to accurate record keeping
• Proficient in Microsoft Office and business management systems
• Collaborative team player who is adaptable and thrives in a fast-paced environment
• Strong problem-solving skills with a proactive approach to continuous improvement
• Experience in planning, local government, project support, or process improvement will be highly regarded
• Relevant qualifications and/or equivalent experience in administration, customer service, or a related field

Townsville City Council is the largest local government authority in Northern Australia. We're committed to supporting our people through a strong focus on work-life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

• 5 weeks annual leave + 17.5% leave loading
• 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Annual wage progression
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
• Fitness Passport program offering discounted membership to selected health and wellbeing facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program

* The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person: Corrie

Contact Email: ***@townsville.qld.gov.au

(for position enquiries only)

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact**************@townsville.qld.gov.au or phone [phone]*** for a confidential discussion.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a 'zero tolerance' policy to drugs and alcohol in the workplace.