Customer & Admin Support Officer — Flexible Hours

Queensland Government; Townsville City; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive superannuation and salary‑

Salary sacrificing options

Flexible working options

Generous leave provisions

Professional career development and培训

Relocation assistance

Deliver for qld spirit

Job summary

Queensland Government is seeking a Business Support Officer (AO3) to support the Customer Services team. You will deliver professional, efficient and responsive service while assisting with business centre operations in Townsville City, QLD.

You will handle customer referrals, data systems, financial transactions, mail and courier tasks, and a wide range of administration. The role emphasises accuracy, independence and teamwork to deliver high-quality outcomes.

Qualifications

• Excellent communication and interpersonal skills with customers, staff and stakeholders.
• Strong accuracy and attention to detail, with ability to learn new systems.

Responsibilities

• Communicate service and referral options to customers.
• Interrogate departmental databases and systems.
• Undertake financial transactions and receipting activities.
• Provide broad administrative support including registers, mail handling and courier coordination.
• Assist with site maintenance, procure office supplies and support asset management.
• Contribute to fleet administration and WHS/emergency preparedness activities as required.

Job description

Queensland Government is seeking a Business Support Officer (AO3) to support the Customer Services team. You will deliver professional, efficient and responsive service while assisting with business centre operations in Townsville City, QLD.

You will handle customer referrals, data systems, financial transactions, mail and courier tasks, and a wide range of administration. The role emphasises accuracy, independence and teamwork to deliver high-quality outcomes.