Pickleball Coach & Guest Experience Leader

House of Pickle; Adelaide; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Flexible hours

Career development

Casual opportunities

Job summary

House of Pickle (HOP) is seeking friendly, customer-focused staff for a hands-on role at Salisbury Downs, SA. You will blend hospitality, sport and venue operations, welcoming beginners and assisting regular players with bookings, events and coaching sessions.

The role includes coaching intro sessions, running open-play, promoting memberships and supporting venue events while contributing to a warm, inclusive pickleball community.

Qualifications

• Friendly, energetic and proactive personality.
• Strong communication and customer service skills.
• Commercial mindset with confidence promoting products, programs and bookings.
• Interest in sport, fitness, hospitality or community engagement.
• Ability to take initiative, solve problems and work independently.
• Flexible to work evenings, weekends and public holidays.
• A current South Australian RSA qualification/authorisation, as required for the duties performed.
• Eligibility to work in Australia.
• Willingness to complete any relevant venue, safety and operational training.

Responsibilities

• Welcome customers, manage check-ins and assist with bookings.
• Deliver friendly, professional customer service across all areas of the venue.
• Promote memberships, bookings, programs and venue offerings to drive revenue.
• Deliver engaging Intro to Pickleball sessions for beginners and guide open-play sessions.
• Assist coaching sessions, clinics and player development programs.
• Help organise and run corporate events, private functions and group bookings.
• Coordinate social leagues, competitions and tournaments and assist on-the-day delivery.
• Identify opportunities to improve the customer experience and venue performance.

Skills

Customer service

Communication

Sales

Teamwork

Job description

House of Pickle (HOP) is seeking friendly, customer-focused staff for a hands-on role at Salisbury Downs, SA. You will blend hospitality, sport and venue operations, welcoming beginners and assisting regular players with bookings, events and coaching sessions.

The role includes coaching intro sessions, running open-play, promoting memberships and supporting venue events while contributing to a warm, inclusive pickleball community.