DFV Case Manager Team Leader – Trauma‑Informed Guidance

Women's Crisis Support Service Inc; Ipswich City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Portable Long Service Leave

Job summary

Women's Crisis Support Service Inc in Ipswich, Queensland, seeks a Domestic Violence Case Manager (Team Leader) to guide the mobile support program and deliver specialist, integrated case management to women and their children experiencing domestic and family violence.

The role requires crisis intervention, trauma-informed practice, and the ability to collaborate with multidisciplinary services to meet client needs.

Qualifications

• Diploma level qualification required.
• Experience with women experiencing domestic violence preferred.
• Crisis intervention and trauma-informed case management skills required.

Responsibilities

• Conduct trauma-informed assessments to determine eligibility, risk level and support needs.
• Allocate clients to DFV Case Managers based on risk, complexity and service pathways.
• Provide oversight and guidance to Case Managers for high-quality practice and coordination.
• Provide outreach, advocacy and case managed support to women experiencing DFV.
• Conduct safety planning and risk assessments within DFV context.
• Network and collaborate with other agencies for integrated responses to DFV.
• Provide tenancy and housing support to promote safe, sustainable housing options.
• Maintain confidential records including ethical case notes.

Skills

Crisis intervention

Case management

Trauma-informed practice

Networking with agencies

Independent and team work

Communication skills

QLD Working with Children Blue Card

QLD Driver's license

Education

Diploma level qualifications

Tools

Technology systems

Job description

Women's Crisis Support Service Inc in Ipswich, Queensland, seeks a Domestic Violence Case Manager (Team Leader) to guide the mobile support program and deliver specialist, integrated case management to women and their children experiencing domestic and family violence.

The role requires crisis intervention, trauma-informed practice, and the ability to collaborate with multidisciplinary services to meet client needs.