Mensline Counsellor: Trauma-Informed DFV Support

DVConnect; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Shift loading

NFP salary packaging

Employee Assistance Program

Job summary

DVConnect Mensline Counsellors provide crisis support to men across Queensland experiencing or using domestic and family violence. You will respond to calls, perform DFV risk assessments, and develop safety plans with compassionate, trauma‑informed strategies.

You will handle referrals from police, correctional centres, or courts as part of a multi-agency approach. Working hours span 9:00–00:00 on a 7‑day roster.

Qualifications

• Completed bachelor's degree in Social Work, Human Services, Counselling, Psychology or other relevant fields acceptable by DVConnect.
• Minimum of two years experience in a similar role.

Responsibilities

• Respond promptly to incoming calls and assess DFV risk and needs.
• Develop safety plans and referral pathways for callers.
• Provide trauma-informed crisis counselling and psychological first aid.
• Complete inbound referrals and maintain case notes during calls.
• Collaborate with a broad range of stakeholders and partners.

Skills

Two years experience

DFV risk assessments

Trauma-informed care

Culturally safe responses

Multitasking typing

Strong communication

Stakeholder collaboration

7-day roster

In-office work

Australian work rights

BlueCard/WWCC

Induction training

Education

Bachelor's degree

Tools

None specified

Job description

DVConnect Mensline Counsellors provide crisis support to men across Queensland experiencing or using domestic and family violence. You will respond to calls, perform DFV risk assessments, and develop safety plans with compassionate, trauma‑informed strategies.

You will handle referrals from police, correctional centres, or courts as part of a multi-agency approach. Working hours span 9:00–00:00 on a 7‑day roster.