Pharmacy Tech Trainer & Platform Adoption Specialist

Axe Health Services; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Car allowance

Discounts on health products

Values-driven culture

Autonomous work

Career growth across DBG Health

Job summary

DBG Health is seeking a Pharmacy Technology Trainer & Customer Success Specialist to support the PharmaPrograms Pro platform across our pharmacy network in Western Australia, with travel to South Australia as required. This hands-on, customer-facing role focuses on delivering engaging product training, onboarding and ongoing user support.

You will work closely with senior leadership and cross-functional teams to ensure pharmacies confidently use the technology and achieve sustained platform

Qualifications

• Previous experience in community or retail pharmacy operations.
• Proven customer-service track record in a face-to-face environment.
• Strong technology confidence and ability to learn new systems quickly.
• Experience in training, coaching, onboarding or user support.
• Excellent communication and relationship-building skills with pharmacy teams.
• Willingness to travel regularly across WA and SA.

Responsibilities

• Deliver engaging product training and onboarding for PharmaPrograms Pro.
• Provide ongoing user support and handle platform-related queries.
• Build and maintain relationships with pharmacies and partners.
• Proactively follow up leads and opportunities to support adoption targets.
• Maintain CRM records, pipeline tracking, and performance reporting.
• Collaborate with Senior Leadership, Commercial, Marketing and Customer Support teams.

Job description

DBG Health is seeking a Pharmacy Technology Trainer & Customer Success Specialist to support the PharmaPrograms Pro platform across our pharmacy network in Western Australia, with travel to South Australia as required. This hands-on, customer-facing role focuses on delivering engaging product training, onboarding and ongoing user support.

You will work closely with senior leadership and cross-functional teams to ensure pharmacies confidently use the technology and achieve sustained platform