Australian Pharmacy Technology Platform

Smart Outsourcing Solution; Australia; Remote; AUD 60.000 - 90.000; Vollzeit

Zusammenfassung

Australian Pharmacy Technology Platform seeks a confident Customer Success & Activation Specialist to help pharmacy customers start using the platform and guide them through onboarding and activation.

You will conduct online onboarding sessions, explain platform features and reports, and support stock management, ordering, and business performance. Full training provided; remote work offered during Australian business hours.

Qualifikationen

• Fluent in English for professional communication.
• Confident and professional telephone manner.
• Experience in customer success, onboarding, account management, telesales, appointment setting, or outbound customer service.
• Able to explain software clearly to non-technical users.
• PERSISTENT with regular follow-ups.
• Highly organized with strong attention to detail.
• Experience using CRM systems, video conferencing, and online software.
• Available full-time during Australian business hours.
• Reliable internet connection and a quiet remote workspace.

Aufgaben

• Contact registered pharmacies and speak with owners, pharmacists, and managers.
• Guide customers through account setup, login, and initial platform use.
• Conduct short online onboarding and training sessions.
• Explain key platform features, reports, and business benefits clearly.
• Help customers understand how the platform supports stock management, ordering, profitability, and business performance.
• Identify integration, data, or technical issues affecting activation and coordinate with the appropriate internal team.
• Follow up consistently until customers become active users.
• Maintain accurate customer notes, statuses, and follow-up activities in the CRM or tracking system.
• Share customer feedback and recurring issues with management and technical teams.
• Build positive, professional relationships with pharmacy customers.

Kenntnisse

Excellent English

Phone etiquette

Customer success

Onboarding

CRM proficiency

Independent & target-driven

Tools

CRM systems

Video conferencing

Online software

Jobbeschreibung

Australian Pharmacy Technology Platform

Last Updated:October 26, 2026

Job Overview:

Set up: Remote - Contractor (Potential for ongoing employment based on performance)

Type: Full time

Schedule: Australian Business Hours

Salary: TBD

About the Role:

We are looking for a confident and organised Customer Success & Activation Specialist to help pharmacy
customers successfully start using our software platform.
These are registered customers, not cold leads. You will speak directly with pharmacy owners, pharmacists and
managers, guide them through setup and onboarding, resolve activation barriers, and help them take their first
meaningful steps on the platform.

Full training on the platform, customers and activation process will be provided.

Key Responsibilities

• Contact registered pharmacies and speak with owners, pharmacists, and managers.
• Guide customers through account setup, login, and initial platform use.
• Conduct short online onboarding and training sessions.
• Explain key platform features, reports, and business benefits clearly.
• Help customers understand how the platform supports stock management, ordering, profitability, and business performance.
• Identify integration, data, or technical issues affecting activation and coordinate with the appropriate internal team.
• Follow up consistently until customers become active users.
• Maintain accurate customer notes, statuses, and follow-up activities in the CRM or tracking system.
• Share customer feedback and recurring issues with management and technical teams.
• Build positive, professional relationships with pharmacy customers.

Requirements

• Excellent spoken and written English.
• Confident and professional telephone manner.
• Experience in customer success, onboarding, account management, telesales, appointment setting, or outbound customer service.
• Comfortable speaking with business owners and professional customers.
• Able to explain software clearly to non-technical users.
• Persistent and comfortable with regular follow-ups.
• Highly organised with strong attention to detail.
• Comfortable using CRM systems, video conferencing, and online software.
• Able to work independently and consistently meet targets.
• Available full-time during Australian business hours.
• Reliable internet connection, computer equipment, and a quiet remote-work environment.

Highly Preferred

• Experience supporting Australian customers or businesses.
• Experience in SaaS, software, or technology.
• Background in pharmacy, healthcare, retail, or inventory management.
• Experience conducting product demonstrations or online onboarding.
• Experience converting registered customers into active, regular users.