Sales Training Architect – Healthtech

Mable; Sydney; Hybrid; AUD 95,000 - 125,000; Full time

Benefits offered by this job

Parental leave (14 weeks)

Hybrid/remote flexibility

Flexi Leave Days

Floating public holiday

Reward program

Job summary

Mable is Australia’s leading healthtech platform connecting people with disability and older Australians to independent support workers. As Technical Trainer across the Sales Team, you will design, develop, and deliver training programs to equip our Sales Team with the skills and knowledge necessary to deliver exceptional customer experiences.

You will tailor programs for a sales environment, measure onboarding speed and sales performance, and coach agents to improve performance.

Qualifications

• Proven experience in contact centre operations and training within a sales environment.
• Strong communication and presentation skills.
• Excellent interpersonal skills and the ability to build rapport and trust.
• Proficiency in instructional design principles and adult learning methodologies.
• Knowledge of contact centre technologies and CRM systems.
• Detail-oriented with strong organisational and time management skills.
• Ability to adapt to a fast-paced environment and manage multiple priorities simultaneously.

Responsibilities

• Design and develop training materials, modules, and curriculums for new hire training, ongoing skill development, and product/service updates.
• Tailor training programs to a sales environment, incorporating sales methodologies and techniques that build competencies and drive results.
• Facilitate engaging training sessions for the Sales Team in person and virtually to ensure comprehension and retention of key concepts.
• Define and monitor KPIs related to training impact, onboarding speed, and sales performance.
• Provide one-on-one coaching and feedback to agents to address performance gaps.
• Stay updated on company processes, services, policies, and procedures to ensure accurate training materials and be SME for knowledge base articles.
• Proactively identify opportunities to enhance training programs and delivery techniques.
• Maintain accurate records of training activities, attendance, and performance metrics and generate progress reports.

Skills

Contact centre experience

Strong communication

Interpersonal skills

Instructional design

CRM systems

Time management

Tools

CRM systems

Job description

Mable is Australia’s leading healthtech platform connecting people with disability and older Australians to independent support workers. As Technical Trainer across the Sales Team, you will design, develop, and deliver training programs to equip our Sales Team with the skills and knowledge necessary to deliver exceptional customer experiences.

You will tailor programs for a sales environment, measure onboarding speed and sales performance, and coach agents to improve performance.