Pharmacy Technology Trainer & Customer Success Specialist

DBG Health Pty; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Car allowance

Discount health & beauty products

Free 28 by Sam Wood membership

Values-driven culture

Autonomy to drive results

Career growth across DBG Health

Job summary

DBG Health, via PharmaPrograms, seeks a Pro Field Trainer to drive platform adoption and deliver engaging training across NSW with occasional ACT travel. You will conduct product sessions, support sales initiatives and cultivate strong pharmacy partnerships to ensure ongoing platform use and customer success.

The role collaborates with Commercial, Marketing and Customer Support teams, contributing to growth targets and delivering a positive customer experience across the pharmacy network.

Qualifications

• Experience in sales, field training or customer-facing roles.
• Pharmacy/healthcare knowledge advantageous.
• Willingness to travel NSW/ACT.
• Bachelor’s in Business or related discipline required.

Responsibilities

• Deliver product training, demonstrations and onboarding to pharmacy teams.
• Drive adoption of PharmaPrograms Pro platform with engaging sessions.
• Build and maintain relationships with pharmacies and partners.
• Follow up leads and enquiries to support sales targets.
• Maintain CRM records, pipeline and performance reporting.

Skills

Sales

Field training

CRM tools

Customer relations

Education

Bachelor's in Business

Tools

CRM systems

Job description

Pharmacy Technology Trainer & Customer Success Specialist

Join PharmaPrograms as a Pro Field Trainer, driving platform adoption through engaging training, sales support and strong pharmacy relationships.

07th October, 2026

Pro Field Trainer

About DBG Health & PharmaPrograms

At DBG Health, we are Defined by Good. Guided by a simple but powerful purpose: to create a world where feeling better is a right, not a privilege. Every day, millions of people rely on us for access to affordable, innovative health, wellness, and beauty solutions that make a genuine impact. Headquartered in Melbourne, we are a global-scale, privately owned organisation, powered by over 1,500 passionate professionals, united by a mission to help people feel better, live well, and thrive.

PharmaPrograms is part of the DBG Health group, partnering with leading pharmaceutical companies to deliver patient and pharmacy engagement programs that improve medication adherence and support the quality use of medicines.

Through a network of more than 5,600 participating pharmacies across Australia, PharmaPrograms combines healthcare expertise, technology and data-driven insights to deliver meaningful patient outcomes and measurable results for our partners.

About the Role

We’re looking for a PharmaPrograms Pro Field Trainer to join the team on an initial 12-month fixed-term contract. These are brand-new roles created to support the growth and adoption of the PharmaPrograms Pro platform across our pharmacy network and partners.

This position will be responsible for NSW, with travel to the ACT as required, and is a hands-on, customer-facing role focused on delivering engaging product training, executing sales initiatives and building strong relationships with pharmacy teams to drive engagement and ongoing use of the platform.

Working closely with senior leadership and cross-functional teams across Commercial, Marketing and Customer Support, you’ll play an important role in achieving sales targets, delivering a positive customer experience and supporting the continued growth and success of PharmaPrograms Pro.

• Support the execution of sales strategies and initiatives to drive adoption and ongoing use of the PharmaPrograms Pro platform.
• Deliver product training, demonstrations and onboarding support to pharmacy teams, ensuring customers can confidently use the platform.
• Build and maintain strong relationships with pharmacies and partners, acting as a key point of contact for platform and operational queries.
• Proactively follow up leads, sales opportunities and customer enquiries, contributing to sales and platform adoption targets.
• Maintain accurate CRM records, pipeline tracking and performance reporting, while providing customer feedback and insights to support platform improvements.
• Collaborate closely with Senior Leadership, Commercial, Marketing and Customer Support teams to align sales priorities, customer engagement and promotional activities.

Key Requirements

• Previous experience in sales, business development, field training or a customer-facing role, with experience in pharmaceutical, healthcare or retail pharmacy considered advantageous.
• Strong communication, presentation and relationship-building skills, with the confidence to engage and build trusted relationships with pharmacy partners and customers.
• Highly organised, proactive and detail-oriented, with the ability to manage multiple priorities and customer activities in a fast-paced environment.
• Ability to work autonomously in the field while collaborating effectively with Commercial, Marketing, Customer Support and Operations teams.
• Comfortable using CRM systems and sales reporting tools, with the ability to interpret sales data, pipeline activity and performance metrics.
• A Bachelor’s degree in Business, Commerce, Marketing or a related discipline, or equivalent relevant professional experience.
• Willingness and ability to travel regularly throughout the state, visiting pharmacy partners and customers as required to support training, engagement and platform adoption.

Benefits & perks

• Competitive salary package and car allowance
• Exclusive discounts on our consumer health, wellness and beauty products - including MCo Beauty, E.L.F Cosmetics, Nude by Nature. Chemists Own and many more
• Free membership to 28 by Sam Wood - 28 by Sam Wood is an online program designed to help Aussies get fit at home and live happier, healthier lives. From guided workouts and expert-created meal plans to motivational resources, it’s designed for people of all fitness levels.
• We are a values-driven business fostering a supportive and friendly team culture
• Enjoy the ability to work autonomously, empowering you to drive your own success.
• Opportunity to grow your career across all divisions within DBG Health.

DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal- opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.