Remote Pharmacy Platform Onboarding & Activation Specialist

Global BPO Solution Ltd.; Australia; Remote; AUD 60,000 - 90,000; Full time

Job summary

Australian Pharmacy Technology Platform seeks a confident Customer Success & Activation Specialist to help pharmacy customers start using the platform and guide them through onboarding and activation.

You will conduct online onboarding sessions, explain platform features and reports, and support stock management, ordering, and business performance. Full training provided; remote work offered during Australian business hours.

Qualifications

• Fluent in English for professional communication.
• Confident and professional telephone manner.
• Experience in customer success, onboarding, account management, telesales, appointment setting, or outbound customer service.
• Able to explain software clearly to non-technical users.
• PERSISTENT with regular follow-ups.
• Highly organized with strong attention to detail.
• Experience using CRM systems, video conferencing, and online software.
• Available full-time during Australian business hours.
• Reliable internet connection and a quiet remote workspace.

Responsibilities

• Contact registered pharmacies and speak with owners, pharmacists, and managers.
• Guide customers through account setup, login, and initial platform use.
• Conduct short online onboarding and training sessions.
• Explain key platform features, reports, and business benefits clearly.
• Help customers understand how the platform supports stock management, ordering, profitability, and business performance.
• Identify integration, data, or technical issues affecting activation and coordinate with the appropriate internal team.
• Follow up consistently until customers become active users.
• Maintain accurate customer notes, statuses, and follow-up activities in the CRM or tracking system.
• Share customer feedback and recurring issues with management and technical teams.
• Build positive, professional relationships with pharmacy customers.

Skills

Excellent English

Phone etiquette

Customer success

Onboarding

CRM proficiency

Independent & target-driven

Tools

CRM systems

Video conferencing

Online software

Job description

Australian Pharmacy Technology Platform seeks a confident Customer Success & Activation Specialist to help pharmacy customers start using the platform and guide them through onboarding and activation.

You will conduct online onboarding sessions, explain platform features and reports, and support stock management, ordering, and business performance. Full training provided; remote work offered during Australian business hours.