Pharmacy Retail Lead — Customer Experience & Team Growth

Chemist Warehouse; Traralgon; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Staff discounts

Recognition and celebrations

Employee Assistance Program (EAP)

Job summary

Sigma Healthcare, powering pharmacy, invites applications for a Retail Coordinator to lead front-of-store operations in our pharmacy network. In this hands-on leadership role you will supervise frontline team members, set high service standards, and ensure product knowledge across the store.

You will coach and mentor staff, manage stock and merchandising, support promotions, and help achieve sales targets and KPIs while maintaining compliance and safety.

Qualifications

• Experience in supervising frontline team members
• Strong customer service and communication skills
• Ability to manage stock, merchandising and store presentation

Responsibilities

• Assist customers with pharmacy products and services
• Support prescription workflows and Pharmacy Medicines guidance
• Supervise and mentor Pharmacy Assistants
• Coach and develop team members
• Manage stock levels and store presentation
• Support promotions and pricing accuracy
• Address customer queries and handle complaints professionally
• Collaborate with Retail Manager to meet sales targets and KPIs
• Maintain safety, compliance and company policies

Skills

Leadership

Customer service

Staff coaching

Education

Certificate III in Community Pharmacy or Retail

Job description

Sigma Healthcare, powering pharmacy, invites applications for a Retail Coordinator to lead front-of-store operations in our pharmacy network. In this hands-on leadership role you will supervise frontline team members, set high service standards, and ensure product knowledge across the store.

You will coach and mentor staff, manage stock and merchandising, support promotions, and help achieve sales targets and KPIs while maintaining compliance and safety.