Pharma B2B Customer Service Specialist: Orders & Logistics

Endeavour Group; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Frog Recruitment is seeking a Customer Service Specialist to join a pharmaceutical-focused organisation in Sydney. You will manage customer inquiries, process orders, and coordinate across departments to ensure seamless service delivery.

With strong communication and Excel skills, you will maintain records, handle shipping and invoicing, and support teams to build lasting customer relationships. The role offers a collaborative environment and a competitive salary based on experience.

Qualifications

• Proven experience in customer service and office administration, healthcare/pharma preferred.
• Strong written and verbal communication; able to handle feedback and complaints.
• Proficiency in Microsoft Office, especially Excel, for reporting and data management.
• Ability to work independently and in a team with a proactive approach.

Responsibilities

• Handle calls and emails, process orders accurately.
• Maintain customer service and logistics registers with timely updates.
• Build customer loyalty through professional service.
• Collaborate with sales and finance to meet customer needs.
• Conduct shipping and invoicing in the inventory system.
• Provide administrative support and manage customer records.
• Liaise with external partners to track shipments and resolve issues.

Skills

Customer service

Office administration

Communication skills

Excel reporting

Teamwork

Tools

Microsoft Office

Job description

Frog Recruitment is seeking a Customer Service Specialist to join a pharmaceutical-focused organisation in Sydney. You will manage customer inquiries, process orders, and coordinate across departments to ensure seamless service delivery.

With strong communication and Excel skills, you will maintain records, handle shipping and invoicing, and support teams to build lasting customer relationships. The role offers a collaborative environment and a competitive salary based on experience.