Hybrid FMCG Customer Service & Order Specialist (12M)

Frog Recruitment; Sydney; Hybrid; AUD 65,000 - 75,000; Full time

Job summary

Frog Recruitment in Sydney is seeking an experienced Customer Service Representative to join a leading Australian FMCG organisation on a 12-month fixed-term contract. The role focuses on order processing and customer service, with responsibilities including handling inquiries, processing orders, and maintaining high levels of customer satisfaction while working two days from home each week.

You will join a collaborative, high-performing team, supporting key business initiatives and contributing

Qualifications

• Experience in customer service within FMCG or similar fast-paced settings.
• Strong attention to detail and ability to manage multiple tasks.
• Experience with Dynamics 365 is advantageous.
• Professional phone manner and personable approach.

Responsibilities

• Process customer orders accurately and efficiently.
• Respond to customer inquiries and provide timely solutions.
• Maintain effective communication with customers and internal teams.
• Ensure customer satisfaction through quality service delivery.
• Collaborate with team members to improve service processes.

Skills

Customer service

Attention to detail

Multi-tasking

Communication skills

Tools

Dynamics 365

Job description

Frog Recruitment in Sydney is seeking an experienced Customer Service Representative to join a leading Australian FMCG organisation on a 12-month fixed-term contract. The role focuses on order processing and customer service, with responsibilities including handling inquiries, processing orders, and maintaining high levels of customer satisfaction while working two days from home each week.

You will join a collaborative, high-performing team, supporting key business initiatives and contributing