B2B Customer Service Specialist — Hybrid Sydney

Endeavour Group Careers; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Frog Recruitment is seeking a Customer Service Specialist to join a pharmaceutical-focused organisation in Sydney. You will manage customer inquiries, process orders, and coordinate across departments to ensure seamless service delivery.

With strong communication and Excel skills, you will maintain records, handle shipping and invoicing, and support teams to build lasting customer relationships. The role offers a collaborative environment and a competitive salary based on experience.

Qualifications

• Proven experience in customer service and office administration, healthcare/pharma preferred.
• Strong written and verbal communication; able to handle feedback and complaints.
• Proficiency in Microsoft Office, especially Excel, for reporting and data management.
• Ability to work independently and in a team with a proactive approach.

Responsibilities

• Handle calls and emails, process orders accurately.
• Maintain customer service and logistics registers with timely updates.
• Build customer loyalty through professional service.
• Collaborate with sales and finance to meet customer needs.
• Conduct shipping and invoicing in the inventory system.
• Provide administrative support and manage customer records.
• Liaise with external partners to track shipments and resolve issues.

Skills

Customer service

Office administration

Communication skills

Excel reporting

Teamwork

Tools

Microsoft Office

Job description

Customer Service Specialist

Frog Recruitment

Job Description

About the organisation

The organisation operates within the pharmaceutical sector, focusing on delivering quality healthcare products and services.

About the role

The Customer Service Specialist position is integral to maintaining high standards of customer service and operational efficiency. You will manage customer inquiries, process orders, and coordinate communication across various departments to ensure seamless service delivery.

Key responsibilities

• Handle incoming calls and emails from customers, processing orders and requests accurately
• Maintain customer service and logistics registers, ensuring timely updates
• Build customer loyalty through professional and courteous service
• Collaborate with internal teams, including sales and finance, to address customer needs
• Conduct shipping and invoicing tasks in the inventory management system
• Provide administrative support and manage customer records effectively
• Liaise with external partners to track shipments and resolve issues.

Skills & experience

• Proven experience in customer service and office administration, ideally in the healthcare or pharmaceutical sector
• Strong communication skills, both written and verbal, with the ability to manage customer feedback and complaints
• Proficiency in Microsoft Office, particularly Excel, for reporting and data management
• Ability to work independently and as part of a team, demonstrating a proactive approach to tasks.

What’s in it for you

Opportunity to work in a reputable organisation with a focus on quality and customer satisfaction. Engage in a collaborative work environment that values flexibility and team contribution. Competitive salary reflecting your experience and skills.