Pet Retail Store Manager: Lead, Elevate Customer Care

Petbarn

Grafton

On-site

AUD 65,000 - 90,000

Full time

8 days ago
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Benefits offered by this job

Pet discounts
Greencross discounts
Novated leasing
Workplace benefits
EAP 24/7
Career growth
Community giving

Job summary

Petbarn in Grafton is seeking a Store Manager to lead a busy Petbarn store, driving sales, standards, and cost control. You will coach a team to deliver exceptional service and expert pet care guidance, ensuring a positive, customer-focused shopping experience.

The role requires hands-on leadership with a passion for animals, and a track record of developing teams in a high-volume retail environment.

Qualifications

  • Minimum 2 years' experience in a management role within a high-volume retailer.
  • Proven ability to lead a team and maintain engagement.
  • Hands-on leader with a passion for animals and retail.
  • Strong organisational and KPI-focused mindset.

Responsibilities

  • Manage the store to maximise overall success and achieve sales budgets.
  • Deliver consistent store standards and control costs.
  • Train and coach the store team to deliver service excellence.
  • Create a customer-centric environment and lead by example.

Skills

Team leadership
Retail management
KPI focus
Staff training
Customer service

Job description

Petbarn in Grafton is seeking a Store Manager to lead a busy Petbarn store, driving sales, standards, and cost control. You will coach a team to deliver exceptional service and expert pet care guidance, ensuring a positive, customer-focused shopping experience.

The role requires hands-on leadership with a passion for animals, and a track record of developing teams in a high-volume retail environment.

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