Pet Retail Store Manager: Lead, Elevate Customer Care

Petbarn; Grafton; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Pet discounts

Greencross discounts

Novated leasing

Workplace benefits

EAP 24/7

Career growth

Community giving

Job summary

Petbarn in Grafton is seeking a Store Manager to lead a busy Petbarn store, driving sales, standards, and cost control. You will coach a team to deliver exceptional service and expert pet care guidance, ensuring a positive, customer-focused shopping experience.

The role requires hands-on leadership with a passion for animals, and a track record of developing teams in a high-volume retail environment.

Qualifications

• Minimum 2 years' experience in a management role within a high-volume retailer.
• Proven ability to lead a team and maintain engagement.
• Hands-on leader with a passion for animals and retail.
• Strong organisational and KPI-focused mindset.

Responsibilities

• Manage the store to maximise overall success and achieve sales budgets.
• Deliver consistent store standards and control costs.
• Train and coach the store team to deliver service excellence.
• Create a customer-centric environment and lead by example.

Skills

Team leadership

Retail management

KPI focus

Staff training

Customer service

Job description

Petbarn in Grafton is seeking a Store Manager to lead a busy Petbarn store, driving sales, standards, and cost control. You will coach a team to deliver exceptional service and expert pet care guidance, ensuring a positive, customer-focused shopping experience.

The role requires hands-on leadership with a passion for animals, and a track record of developing teams in a high-volume retail environment.