Store Manager - Grafton

Petbarn; Grafton; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Pet discounts

Greencross discounts

Novated leasing

Workplace benefits

EAP 24/7

Career growth

Community giving

Job summary

Petbarn in Grafton is seeking a Store Manager to lead a busy Petbarn store, driving sales, standards, and cost control. You will coach a team to deliver exceptional service and expert pet care guidance, ensuring a positive, customer-focused shopping experience.

The role requires hands-on leadership with a passion for animals, and a track record of developing teams in a high-volume retail environment.

Qualifications

• Minimum 2 years' experience in a management role within a high-volume retailer.
• Proven ability to lead a team and maintain engagement.
• Hands-on leader with a passion for animals and retail.
• Strong organisational and KPI-focused mindset.

Responsibilities

• Manage the store to maximise overall success and achieve sales budgets.
• Deliver consistent store standards and control costs.
• Train and coach the store team to deliver service excellence.
• Create a customer-centric environment and lead by example.

Skills

Team leadership

Retail management

KPI focus

Staff training

Customer service

Job description

Location:Grafton - 548

At Petbarn, Australia’s speciality pet leading retailer, we're passionate about making the world a happier place through the love of pets! This great opportunity at Petbarn as a Full Time Store Manager at Petbarn in Graftonand will suit an experienced pet-passionate retail leader looking to work with a great brand while also growing your retail career. Strong retail leadership experience is essential to be successful in this role!

You’ll help pet parents and train your team to make the best choices for their furry, feathered, or scaly friends, offering expert advice on health, nutrition, and wellness products. You’ll create connections with our team and customers, build trust, and make a real impact on the lives of pets and their pet parents.

Your Role:

As a Store Manager, you’ll play a crucial role in managing and maximising the overall success of the store. You’ll create a customer-centric environment, achieve sales budgets, deliver consistent store standards, and manage costs. Additionally, you will train and coach the store team to deliver service excellence and achieve business objectives. You will also be a hands on, people focused, talented retail leader who works alongside the team and can create and maintain a positive team culture.

Why choose Petbarn?

• Connect with pets and their owners, making a real difference
• Gain valuable training in pet care and wellness and train the team
• Be part of a team that values passion, authenticity, caring, knowledge and togetherness
• Progression opportunities

About You:

• A leader with a hands on approach
• Have a natural love for animals and people, and passionate about retail
• At least two years' experience working with a high-volume retailer (or similar) in a management role
• Proven ability to lead a team, while keeping the team engaged
• Friendly, patient, and eager to develop and train team
• Organised and detail-oriented with a focus on achieving KPI’s

What’s in It for You:

• Pet-filled days with the chance to make a difference
• Discounts across Petbarn and Greencross Vets, pet-friendly workspace, and career growth opportunities
• Access to novated leasing, workplace benefits program, discounts on corporate health insurance
• Access to Employee Assistance Program, available 24/7 for yourself and your family
• Development opportunities and access to strong leadership
• Be part of a company with a commitment to giving back to the community through the Petbarn Foundation
• Competitive Salary and Incentive Program