Store Manager - Grafton

Animates; Grafton; On-site; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Discounts on Petbarn & Greencross

Employee Assistance Program

Career growth opportunities

Job summary

Petbarn in Grafton is seeking a hands-on Store Manager to lead daily operations, drive sales, and maintain high standards of customer service. You’ll coach the team, manage costs, and create a positive, pet-loving culture across the store.

Join a brand focused on pets’ health and wellness, with opportunities for development, staff discounts, and a supportive leadership environment that values passion and teamwork.

Qualifications

• Two years’ experience in a high-volume retailer in a management role.
• Ability to lead a team and maintain engagement while driving store metrics.
• Strong customer service mindset with focus on outcomes.

Responsibilities

• Manage and maximise overall store performance and sales targets.
• Create a customer-centric environment and uphold store standards.
• Coach and develop the store team to deliver service excellence.
• Collaborate with team to sustain positive culture and cost control.

Skills

Retail leadership

Team coaching

Customer service

KPI focus

Job description

At Petbarn, Australia's speciality pet leading retailer, we're passionate about making the world a happier place through the love of pets! This great opportunity at Petbarn as a Full Time Store Manager at Petbarn in Graftonand will suit an experienced pet-passionate retail leader looking to work with a great brand while also growing your retail career. Strong retail leadership experience is essential to be successful in this role!

You'll help pet parents and train your team to make the best choices for their furry, feathered, or scaly friends, offering expert advice on health, nutrition, and wellness products. You'll create connections with our team and customers, build trust, and make a real impact on the lives of pets and their pet parents.

Your Role:

As a Store Manager, you'll play a crucial role in managing and maximising the overall success of the store. You'll create a customer-centric environment, achieve sales budgets, deliver consistent store standards, and manage costs. Additionally, you will train and coach the store team to deliver service excellence and achieve business objectives. You will also be a hands on, people focused, talented retail leader who works alongside the team and can create and maintain a positive team culture.

Why choose Petbarn?

• Connect with pets and their owners, making a real difference
• Gain valuable training in pet care and wellness and train the team
• Be part of a team that values passion, authenticity, caring, knowledge and togetherness
• Progression opportunities

About You:

• A leader with a hands on approach
• Have a natural love for animals and people, and passionate about retail
• At least two years' experience working with a high-volume retailer (or similar) in a management role
• Proven ability to lead a team, while keeping the team engaged
• Friendly, patient, and eager to develop and train team
• Organised and detail-oriented with a focus on achieving KPI's

What's in It for You:

• Pet-filled days with the chance to make a difference
• Discounts across Petbarn and Greencross Vets, pet-friendly workspace, and career growth opportunities
• Access to novated leasing, workplace benefits program, discounts on corporate health insurance
• Access to Employee Assistance Program, available 24/7 for yourself and your family
• Development opportunities and access to strong leadership
• Be part of a company with a commitment to giving back to the community through the Petbarn Foundation
• Competitive Salary and Incentive Program