Store Manager - Grafton

Animates; South Grafton; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Pet discounts

Novated leasing

EAP available 24/7

Career growth opportunities

Job summary

Petbarn in Grafton is seeking a dedicated Store Manager to lead daily store operations, guide a team, and deliver exceptional customer experiences for pet parents.

You will drive sales, manage budgets, and coach staff to maintain top store standards while fostering a positive, pet-loving culture. Experience in high-volume retail and a passion for animals are essential.

Qualifications

• 2+ years in a management role at a high-volume retailer.
• Strong leadership and coaching skills.
• Passion for pets and customer service excellence.

Responsibilities

• Lead store operations and drive sales while maintaining strong store standards.
• Coach and develop team members to deliver outstanding customer service.
• Foster a positive, collaborative store culture and achieve KPI targets.

Skills

Store leadership

Team leadership

Pet care knowledge

High-volume retail

Job description

Location:Grafton - 548

At Petbarn, Australia’s speciality pet leading retailer, we're passionate about making the world a happier place through the love of pets! This great opportunity at Petbarn as a Full Time Store Manager at Petbarn in Graftonand will suit an experienced pet-passionate retail leader looking to work with a great brand while also growing your retail career. Strong retail leadership experience is essential to be successful in this role!

You’ll help pet parents and train your team to make the best choices for their furry, feathered, or scaly friends, offering expert advice on health, nutrition, and wellness products. You’ll create connections with our team and customers, build trust, and make a real impact on the lives of pets and their pet parents.

Your Role:

As a Store Manager, you’ll play a crucial role in managing and maximising the overall success of the store. You’ll create a customer-centric environment, achieve sales budgets, deliver consistent store standards, and manage costs. Additionally, you will train and coach the store team to deliver service excellence and achieve business objectives. You will also be a hands on, people focused, talented retail leader who works alongside the team and can create and maintain a positive team culture.

Why choose Petbarn?

• Connect with pets and their owners, making a real difference
• Gain valuable training in pet care and wellness and train the team
• Be part of a team that values passion, authenticity, caring, knowledge and togetherness
• Progression opportunities

About You:

• A leader with a hands on approach
• Have a natural love for animals and people, and passionate about retail
• At least two years' experience working with a high-volume retailer (or similar) in a management role
• Proven ability to lead a team, while keeping the team engaged
• Friendly, patient, and eager to develop and train team
• Organised and detail-oriented with a focus on achieving KPI’s

What’s in It for You:

• Pet-filled days with the chance to make a difference
• Discounts across Petbarn and Greencross Vets, pet-friendly workspace, and career growth opportunities
• Access to novated leasing, workplace benefits program, discounts on corporate health insurance
• Access to Employee Assistance Program, available 24/7 for yourself and your family
• Development opportunities and access to strong leadership
• Be part of a company with a commitment to giving back to the community through the Petbarn Foundation
• Competitive Salary and Incentive Program