Pet Care & Client Experience Advisor

Vets for Pets; City Of Stirling; On-site; AUD 40,000 - 50,000; Full time

Benefits offered by this job

20% discount at Vet Group

Pension and holidays

Career development opportunities

Discounts and cashbacks

Job summary

Falkirk Vets for Pets is seeking a friendly receptionist to provide outstanding service to clients and their pets. You will be the first point of contact, greet clients, manage bookings, and guide them to the clinical team with warmth and professionalism.

You will work with a team of six CCAs and a Client Service Manager, use our online booking system, and help keep the practice running smoothly during a busy day.

Qualifications

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

Responsibilities

• Provide exceptional service to clients and the best care for their pets, acting as a link between clients and the clinical team.
• Build strong relationships with clients, their pets and the practice team.
• Ensure absolute client satisfaction and that clients look forward to their next visit.
• Greet clients and offer guidance, manage payments and future bookings confidently.
• Coordinate day-to-day routines of the practice using the online booking system.
• Work with a team of six CCAs and a Client Service Manager.

Skills

Client service

Communication

Teamwork

Computer literacy

Tools

Online booking system

Job description

Falkirk Vets for Pets is seeking a friendly receptionist to provide outstanding service to clients and their pets. You will be the first point of contact, greet clients, manage bookings, and guide them to the clinical team with warmth and professionalism.

You will work with a team of six CCAs and a Client Service Manager, use our online booking system, and help keep the practice running smoothly during a busy day.