Veterinary Receptionist — Warm Front Desk with Growth

Vets for Pets; Horsham; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

20% colleague discount at Vet Group

Discounts and cashback schemes

In-house career development

Pension scheme

Holiday allowance

Job summary

Vets for Pets Horsham is seeking a passionate Veterinary Receptionist to join our brand-new practice. You will be the first point of contact, delivering a warm, professional experience to clients and their pets, while supporting the team with bookings and payments.

You will thrive in a busy, people-focused environment, showcasing excellent communication and organisational skills, and contributing to a supportive, collaborative team culture that values pets and owners alike.

Qualifications

• Warm, friendly and welcoming manner.
• Excellent communication and customer service skills.
• Calm, attentive and compassionate approach.
• Ability to give accurate information and guidance on services.
• Emotional resilience when supporting clients through difficult situations.
• Proactive team player with positive attitude.

Responsibilities

• Delivering exceptional client care while supporting the highest standards of patient care.
• Acting as a key link between clients and the clinical team.
• Building strong relationships with clients, their pets, and colleagues.
• Greeting clients warmly and providing clear, accurate information and guidance.
• Managing payments and booking appointments confidently.
• Supporting the smooth day-to-day running of the practice using our online booking system.
• Strong computer skills and excellent organisational abilities are essential.

Skills

Customer service

Communication

Organisational skills

Compassionate care

Team spirit

Emotional resilience

Job description

Vets for Pets Horsham is seeking a passionate Veterinary Receptionist to join our brand-new practice. You will be the first point of contact, delivering a warm, professional experience to clients and their pets, while supporting the team with bookings and payments.

You will thrive in a busy, people-focused environment, showcasing excellent communication and organisational skills, and contributing to a supportive, collaborative team culture that values pets and owners alike.