Client Care Coordinator - Marsden Vet Surgery

VetPartners Australia Pty; Queensland; On-site; AUD 39,000 - 50,000; Full time

Benefits offered by this job

Staff discounts

Job summary

Marsden Vet Surgery is seeking a Client Care Coordinator to manage busy front-of-house operations and deliver outstanding client service for pets and their families. The role focuses on appointment coordination, invoicing, and wellness education within a friendly team.

You will handle client communications, maintain records in line with privacy standards, and contribute to social media and campaigns while ensuring a warm, stress-free experience for clients and their pets.

Qualifications

• Experience in direct client-facing role in a veterinary or medical setting.
• Ability to coordinate animal medical cases with veterinary team.
• Experience managing appointment books and scheduling software.
• Engage and educate clients on services and wellness programs.
• Advanced account skills: estimates, invoicing and payments.
• Maintain records, reminders and recalls to standards.
• Excellent verbal and written communication with clients and team.
• Privacy compliant handling of information.
• Warm, compassionate and stress-free environment for clients and pets.
• Coordinate social media, campaigns and Google requirements.

Responsibilities

• Run front of house services and provide exceptional customer care.
• Coordinate social media, campaigns and Google requirements.
• Maintain appointment books and scheduling.
• Ensure reception area is clean and well presented.
• Manage privacy standards and client records.

Skills

Client facing

Vet environment

Appointment scheduling

Invoicing

Record keeping

Privacy standards

Communication

Social media

Team collaboration

Job description

CLIENT CARE COORDINATOR – MARSDEN VET SURGERY

Marsden Vet Surgery is a popular and thriving veterinary practice serving our local community of pet lovers. Our modern clinic and friendly team are looking for an experienced medical receptionist, a real go getter with a bright smile to run our busy front of house services and provide exceptional customer care.

To be considered you must meet the following criteria:

• Demonstrated experience working in a direct client facing position in a veterinary or medical environment
• Ability to coordinate animal medical cases and priorities with the veterinary team
• Experience managing appointment books and scheduling software
• Ability to engage and educate clients on our services and wellness programs
• Advanced account skills managing estimates, invoicing and payment options
• Maintain standards of care through records, reminders and recalls
• Excellent verbal and written communication with both clients and team members
• Maintaining information and records in accordance with our privacy standards
• Vibrant, compassionate and warm nature to put our clients and pets at ease
• Coordinate our social media, campaigns and google requirements
• Maintain work health and safety compliance with visitors, suppliers and trades
• Ensure our reception and waiting area is always clean and well presented

Reporting to the Practice Manager, you will be an integral part of our close-knit team to ensure that our clients and pets receive the best possible care and attention.

You should have a natural love for animals and strive for a stress-free environment.

This is afull-time position, working Mon to Fri 745am to 4pm.

We offer an exciting workplace where no day is the same, ongoing development, team incentives plus staff discounts and benefits.