Full-Time Veterinary Client Experience Lead

VetPartners Australia Pty; Queensland; On-site; AUD 39,000 - 50,000; Full time

Benefits offered by this job

Staff discounts

Job summary

Marsden Vet Surgery is seeking a Client Care Coordinator to manage busy front-of-house operations and deliver outstanding client service for pets and their families. The role focuses on appointment coordination, invoicing, and wellness education within a friendly team.

You will handle client communications, maintain records in line with privacy standards, and contribute to social media and campaigns while ensuring a warm, stress-free experience for clients and their pets.

Qualifications

• Experience in direct client-facing role in a veterinary or medical setting.
• Ability to coordinate animal medical cases with veterinary team.
• Experience managing appointment books and scheduling software.
• Engage and educate clients on services and wellness programs.
• Advanced account skills: estimates, invoicing and payments.
• Maintain records, reminders and recalls to standards.
• Excellent verbal and written communication with clients and team.
• Privacy compliant handling of information.
• Warm, compassionate and stress-free environment for clients and pets.
• Coordinate social media, campaigns and Google requirements.

Responsibilities

• Run front of house services and provide exceptional customer care.
• Coordinate social media, campaigns and Google requirements.
• Maintain appointment books and scheduling.
• Ensure reception area is clean and well presented.
• Manage privacy standards and client records.

Skills

Client facing

Vet environment

Appointment scheduling

Invoicing

Record keeping

Privacy standards

Communication

Social media

Team collaboration

Job description

Marsden Vet Surgery is seeking a Client Care Coordinator to manage busy front-of-house operations and deliver outstanding client service for pets and their families. The role focuses on appointment coordination, invoicing, and wellness education within a friendly team.

You will handle client communications, maintain records in line with privacy standards, and contribute to social media and campaigns while ensuring a warm, stress-free experience for clients and their pets.